Automotive Service Advisor - Monday to Friday - Swindon

We are looking for a skilled Automotive Service Advisor or Aftersales Advisor to join our busy, state-of-the-art service department at Platinum Hyundai in Swindon. Whether you are an experienced Service Desk Specialist, a Parts Advisor looking to transition, or a retail customer service professional ready to dive into the car dealership world, we offer a friendly, high-spec environment focused on professional manufacturer training and genuine career progression.

The Rewards

• Salary: £30,000 - £35,000 basic salary per year (Transparent structure).
• Bonus: Generous performance-related bonus scheme to reward your efficiency.
• Schedule: Monday to Friday - No Weekends for an exceptional work-life balance.
• Perks: Staff discounts on vehicle parts and servicing, plus free on-site parking.
• Health & Wellbeing: Comprehensive company well-being programme and employee support.
• Finance & Future: Company pension scheme, world-class manufacturer training, and career progression opportunities.
• Culture: A stable, family-owned business culture that genuinely recognises and rewards loyalty and hard work.

About the Company

We are proud to be one of the South West's largest, family-owned dealer groups, representing a world-renowned brand at the forefront of automotive innovation. Our Swindon facility is a fast-paced, high-performance hub dedicated to delivering the ultimate customer journey. We provide a stable, highly supportive environment where our team members are treated like family and backed by the resources of a major group.

Your Role

As a core Service Advisor in our Swindon team, you will:

• Customer Journey: Greet visitors, provide a premium experience, and act as the main link between the customer and the workshop.
• Consultative Service: Listen to customer concerns, document them accurately, and explain recommended vehicle repairs, servicing, and MOT results clearly.
• Estimates & Invoicing: Provide accurate cost estimates for parts and labour, ensuring total transparency.
• Workshop Coordination: Schedule appointments, manage the service desk calendar, and liaise with vehicle technicians and mechanics to ensure timely vehicle completion.
• Follow-Up: Maintain contact with customers throughout the day to provide digital progress updates and handle post-service satisfaction checks.

What You Need

• Experience: Previous experience as an Automotive Service Advisor, Aftersales Consultant, or a strong background in a fast-paced customer-facing role.
• Technical Awareness: A basic knowledge of automotive systems, car servicing, or parts is a major advantage but not essential.
• Skills: Exceptional communication, strong problem-solving abilities, and the capacity to multitask under pressure.
• Licensing: A full UK manual driving license is required.

Location & Search Reach

Based in Swindon, our dealership is perfectly located for those commuting from Wootton Bassett, Highworth, Cirencester, Faringdon, and Marlborough.

We are hiring now. Click Apply to join our elite front of house technical team in Swindon.