Automotive Service Advisor - 40K OTE

Service Advisor - Premium Dealership

Location: Brighton

Salary: £29,000 Base Salary + Performance Bonuses (£40,000 realistic OTE)

Hours: 08:00 - 18:00 (Monday to Friday) 08:00 - 13:00 Saturdays (1 in 4 rotation)

Contract: Full-time, Permanent

Why Join Our Team?

Advance your career with a position that directly links your hard work to excellent financial rewards through a competitive base salary and an attractive commission plan. We are dedicated to your continuous professional development, offering a structured, manufacturer accredited training pathway designed to elevate your existing talent into industry leading expertise.

The Opportunity

Are you an energetic, tech literate professional who takes pride in delivering a flawless customer experience? We are seeking an ambitious Service Advisor to join our high performing Aftersales department in Brighton.

This role is ideally suited for a proactive, highly organized individual who thrives in a fast paced environment. Whether you are already established in the automotive industry or looking to transfer your skills from a luxury retail background, we offer the ideal platform for you to build a successful, long term career.

Your Day-to-Day

Serving as the vital connection between our premium clientele and the workshop technicians, you will:

• Oversee Customer Care: Serve as the primary contact for repair progress, maintenance advice, and service plan enquiries.
• Coordinate Workflow: Seamlessly schedule MOTs and service appointments while coordinating the allocation of our courtesy vehicle fleet.
• Maintain Accuracy: Ensure all customer files are kept up to date and that technical job cards are thoroughly detailed for the workshop team.
• Support Business Growth: Handle service invoicing and payments while collaborating with the sales team to spot natural vehicle upgrade opportunities.
• Problem Solve: Handle customer concerns promptly and empathetically to uphold our outstanding reputation.

Who We Are Looking For

You will be a great fit for this role if you:

• Are an innate communicator who genuinely enjoys building relationships with people.
• Bring a positive, proactive attitude to the workplace and work well both independently and as part of a team.
• Have great organizational skills and the ability to stay calm and focused under pressure.
• Feel confident adapting to modern digital platforms and learning specialized software.

Helpful (But Non Essential) Experience:

• A background within a franchised car dealership or a high end customer service environment.
• A foundational understanding of automotive servicing or workshop administration.

Mandatory Criteria

• Communication: Exceptional verbal and written communication skills.
• Licence: A valid, full UK Driving Licence is essential.
• Commitment: Fully able to commit to the designated weekday hours and the 1-in-4 Saturday morning schedule.