Automotive Service Advisor - 40K OTE - Established Main Dealer

Salary: £29,000 Basic + Performance Bonus (Realistic £40,000 OTE)

Hours: 08:00 - 18:00 (Mon-Fri) 08:00 - 13:00 Saturdays (1 in 4 rotation)

Location: Brighton

Contract: Full-time, Permanent

Step into a role that rewards your hard work with a competitive basic salary and a significant commission structure. We are committed to your professional evolution, providing a comprehensive, manufacturer-accredited training pathway that transforms your existing skills into industry-leading expertise.

Are you a motivated, tech-savvy professional who prides themselves on delivering a gold-standard customer journey? We are looking for an energetic Service Advisor to become a key player in our high-performance Brighton aftersales department.

This position is perfect for a proactive individual who loves to stay organized in a fast-paced environment. Whether you are already in the motor trade or coming from a high-end retail background, we provide the platform for you to build a long-term, successful career.

As the essential bridge between our clients and the technical workshop, you will:

• Manage the Client Journey: Act as the main point of contact for vehicle updates, maintenance advice, and service plan inquiries.
• Coordinate Operations: Efficiently schedule MOTs and service bookings while managing our fleet of courtesy vehicles.
• Master the Details: Ensure all customer data is accurately captured and job cards are detailed for the technician team.
• Drive Results: Process service payments and work closely with our Sales department to highlight vehicle upgrade opportunities.
• Resolve Challenges: Address customer concerns with speed and empathy to maintain our reputation for excellence.

You will excel here if you:

• Are a natural communicator who enjoys building rapport with diverse groups of people.
• Possess a "can-do" attitude and work effectively both independently and as part of a collective.
• Have a sharp eye for detail and the ability to juggle multiple priorities under pressure.
• Are comfortable using modern digital systems and eager to learn new software.

Useful (but not mandatory) background:

• Experience within an automotive dealership or a similar customer-facing retail role.
• A basic understanding of vehicle maintenance or workshop flow.

• Communication: Excellent verbal and written skills.
• Driver: A full, valid UK Driving License is required.
• Reliability: The ability to commit to the set shift patterns and Saturday morning rota.