Automotive Service Advisor - 39K OTE

Senior Service Advisor - Premium Commercial Vehicles & Family Culture

Are you a customer-focused automotive professional looking for a workplace where you are truly valued? We are seeking an influential Senior Service Advisor to join our busy commercial van workshop team in the Eastbourne area, where you will lead the customer journey and benefit from a supportive, family-run culture.

About Us

We are a highly successful, rapidly expanding family dealer group with a strong presence across the South East. Unlike corporate environments, we maintain a genuine family ethos where the team comes first, and open communication is celebrated. Specialising in quality commercial and passenger vehicles, we have built our reputation on relationship-driven customer care. We invest heavily in our people through clear development plans, making this the perfect place to grow a long-term career.

What is in it for you:

Salary: £30,000 basic salary + OTE up to £39,000 per annum (Competitive Salary plus Bonus Scheme)

Hours: Monday - Friday 08:00 - 17:30. Saturdays 08:00 - 13:00 on a rota basis (Please note: The site is currently closed on Saturdays until further notice, offering an excellent work-life balance!)

Perks: Clear opportunities for internal promotion and professional development.

• Competitive annual holiday allowance & workplace pension.
• Staff vehicle purchase scheme with highly competitive prices for you and your family.
• A supportive, friendly workshop environment that puts its people first.

What you will be doing:

• Acting as the professional face of the service centre for all incoming commercial vehicle customers.
• Managing the customer relationship from vehicle drop-off to hand-back, liaising closely with workshop technicians.
• Consulting with customers to accurately document their requirements, ensuring their best interests are met.
• Utilizing your communication skills to identify and introduce relevant products, service plans, and accessories.
• Maintaining an organised, self-motivated approach to manage a busy daily workshop workflow.

Commutable Locations:

This role is based in Eastbourne, making it an easy commute from surrounding areas such as Bexhill, Hailsham, Seaford, and Lewes.