Automotive Collision Field Operations Manager

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary

The Collision Field Operations Manager - Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the designated Ontario region.
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; topics include: overall business growth and performance, performance on insurance programs, utilization of vendors, marketing programs, software, training, and other components of the CSN System, new CSN initiatives, review of outstanding issues, and identification of strategic action items with timing.
• Lead virtual and in-person regional meetings, up to three times per year, and assist with the CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees maximize the CSN System.
• Collaborate with other CSN teams to execute strategies and suggest additions or changes to the CSN System.
• Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when needed.
• Build and support licensee training; develop content and record micro trainings.
• Report progress and activity to the FOM-Team Lead monthly, including: cases and action items older than 30 days, challenges engaging with stores, and KPI performance against targets.

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the autobody collision repair industry.
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry (asset).
• Minimum 3 years' estimating experience on Canadian industry estimating systems (Audatex & Mitchell).
• Minimum 3 years' experience with OEM procedural lookup as it applies to estimating.
• Must always have a valid driver's license.

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, and attend training meetings.
• In-person meetings with CSN Licensees are expected to represent 50% of the employee's time, with 20-30 days per year requiring overnights.
• The successful candidate will be required to work from a home office and have access to a personal vehicle (a vehicle allowance will be provided to cover use, maintenance and insurance).

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

EEO and Accommodation

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Disclaimer

CSN Collision Centres "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.