Automation Support Manager

LocationBloomsbury Square, London, United Kingdom# Automation Support Manager at N Consulting LtdLocationBloomsbury Square, London, United KingdomSalary£400 - £500 /dayJob TypeFull-timeDate PostedSeptember 16th, 2025Apply NowRate range: GBP 525/day Possibility of remote work: Hybrid, 3 days WFO Contract duration: 6 months Location: London, UK Minimum years of experience: 10+ years Must have skills: ITIL Experience Service Management process methodology + ITIL v5 Leading operational aspects of large application footprint and operational teams Familiar with SRE methodology and techniques Nice to have: Helix + Remedy ITSM Microsoft BI reporting Process Automation Reporting and analytics Responsibilities you would expect the subcon to shoulder and execute: Implementation of GenAI projects Great stakeholder management and Operations Delivery support/management Change Management process, alongside the Transition and L1 + L3 support teams Co-ordination of all escalated incidents (from the L1+ Automation support team) related with the Business Process Automations Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7 Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved