Automation Process Designer

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

Please note this is a 12 month fixed term contract.

We are seeking an experienced Process Designer with a strong technical business analysis background in supporting Robotic Process Automation (RPA) and No/ Low Code Solutions. You will be a key member of our Automation Centre of Excellence, working alongside major stakeholders across the business, and support our exciting Automation Programme in the design and creation of technical artefacts required for the development of cutting-edge automation solutions across LNER.

You will essentially be responsible for analysing, designing, and optimizing business processes to facilitate automation using RPA technology (UiPath) and No/ Low Code tools (Microsoft, Salesforce, etc.). You will bridge the gap between business stakeholders and technical teams, translating business requirements into technical designs and ensuring that automated processes are conceived and designed to be efficient, scalable, and deliver measurable value.

Within this role you will be involved in;

Process Analysis, Design & Documentation:

Work closely with business stakeholders to understand existing processes, identify inefficiencies/ opportunities for improvement, and map out current workflows and user journeys.
Collaborate with subject matter experts to design future-state processes optimized for automation.
Develop detailed process definition documents (PDD).

Technical Requirements Gathering:

Document business requirements for automation solutions, including inputs, outputs, and decision logics.
Ensure clarity and completeness of requirements for technical teams.

Feasibility Assessment:

Assess the feasibility of automating identified processes, considering technical constraints, complexity, and ROI.
Provide recommendations on process improvements and redesigns to enhance automation potential.

Solution Design & Documentation:

Develop detailed solution design documents (SDD) for automation developers.
Ensure designs align with organizational policies, security standards, and best practices.

Collaboration with Development Team:

Act as the liaison between business users and RPA/ Power Platform developers, clarifying requirements and resolving queries.
Participate in solution testing, ensuring outputs align with business expectations.

Change Management & Training:

Support business units in adopting automated solutions through training and user documentation.
Assist in managing process changes and ensure smooth transition to automated workflows.

Continuous Improvement:

Stay updated with RPA and Low/ No Code solutions, trends, and best practices to drive innovation in process and workflow automation.

What you'll need:

Strong technical business analysis, process analysis, mapping, design, improvement and optimisation.
Familiarity with RPA and Low/ No Code tools (e.g., UiPath, Power Platform, MS Dynamics, Salesforce Agentforce, etc.) and their capabilities.
Proficiency in the use of UiPath tools such as Automation Hub, Process Mining, Dashboards, Insights, etc., are highly desirable
Excellent communication and stakeholder management skills.
Analytical mindset with attention to detail and problem-solving abilities.
Proficient in creating process documentation and workflow diagrams.
Ability to work collaboratively in cross-functional teams.
Bachelor's degree in business, IT, or a related field (or equivalent experience).
Extensive experience in process design, process analysis, or similar roles.
Exposure to RPA projects and other automation tools is a must for this role.
Knowledge of Lean Six Sigma or other process improvement methodologies is a plus.
Certifications in RPA tools and/or business/process analysis are highly desirable.

What you'll get:

Free travel on LNER + 75% off other companies' tickets (for you & dependents)
Discounted international train tickets (after one year's service)
50% discount on LNER tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay!

Start your journey here

Apply now!