Atlassian Administrator

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

We're looking for a proactive and customer-focused Atlassian Administrator to join our busy team supporting the Atlassian environment, including Jira Service Management. In this role, you'll take ownership of the day-to-day administration, configuration, and optimisation of the platform-ensuring it effectively supports collaboration, service delivery, and continuous improvement across the business.

You'll act as the go-to expert for user support and training, providing guidance that helps teams use the platform efficiently. Working closely with colleagues, partners, and suppliers, you'll tailor workflows, automation, and settings to meet evolving business needs-translating requirements into well-documented, effective solutions.

Please note this is a 12 month fixed term contract.

Within this role you'll also be involved in;

• Design and deliver solutions by producing solution design documents, defining development tasks, and taking ownership of key deliverables aligned with LNER's Atlassian strategy and business goals.
• Implement, configure, and customise Atlassian products, including bespoke software development and automation to meet specific business requirements.
• Own the testing and quality assurance process, ensuring high standards and consistent performance across all Atlassian products and integrations.
• Promote and optimise platform usage by identifying feature enhancements, setting rollout priorities, and liaising with users and external consultants to translate needs into effective solutions.
• Establish and uphold best practices, ensuring a consistent look, feel, and development approach across Atlassian tools, and supporting clear content management standards.
• Provide proactive user support, resolving issues with the IT team, maintaining data integrity, delivering training, and championing the value of Atlassian across business functions.
• Foster collaboration and continuous improvement by building strong relationships, seeking feedback, suggesting innovations, and identifying opportunities for process enhancements within IT and the wider business.
• Support resilience and development by maintaining secondary competencies, following safe working practices, and participating in ongoing learning to ensure service continuity during disruptions.

What you'llneed:

• Hands-on experience in the development, configuration, and administration of Atlassian products, including Jira Service Management, Jira, Confluence, Atlas, and Atlassian Guard.
• ITIL Foundation certification or equivalent service management qualification desirable.
• Strong interpersonal and communication skills, with the ability to engage confidently at all levels and deliver excellent customer-facing support.
• Organised and methodical, with strong analytical and problem-solving abilities and a track record of delivering in complex, fast-paced environments.
• Self-motivated and adaptable, with the flexibility to embrace change and a willingness to learn new technologies quickly.
• Proactive ownership mindset, capable of leading tasks and projects independently while working effectively under pressure and meeting deadlines.
• Excellent computer literacy, with confidence in using a range of tools and systems to support delivery and continuous improvement.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

Start your journey here - Apply now!

Disclosure and Barring Service(DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability.Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.