Associate Support Consultant

Role Overview

We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end to end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working.

This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.

Responsibilities

• Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
• Take ownership of service requests and ensuring SLA aligned outcomes.
• Supporting Incidents through to resolution, attending meetings with clear actions, updates and post incident reviews.
• Support Service Desk Analysts on challenging cases and engagements.
• Collaborate with vendors, teams and customers to achieve timely resolutions and root cause analysis.
• Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times.

About you

• Possess experience in a technical support or service desk role.
• You're skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions.
• You build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service.
• You work effectively with colleagues, partners, and customers to resolve issues and improve services.
• You take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology.
• You are eligible to hold UK security clearance.

Knowledge and experience of the following would be advantageous:

• Working with Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support.
• Dynamics 365, core features and incident/request support.
• Azure (Endpoint Manager, Entra ID, Intune, Defender) admin tasks and device policies.
• Windows 11 & device management, configuration, updates and user support.
• Identity & security services (Entra ID, AD, Defender, MFA) plus support for custom SaaS/web apps, monitoring, patching and ticket/ITIL processes.

What we look for in our people:

• Strong alignment with FSP values and ethos.
• Commitment to teamwork, quality and mutual success.
• Proactivity with an ability to operate with pace and energy.
• Strong communication and interpersonal skills.
• Dedication to excellence and quality.

Who are FSP?

Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams.

At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high quality business and technology delivery with a dedication to exceptional client experience.

Behind this commitment is a dedicated employee first strategy, built around our organisation's core values. We are proud to be a multi award winning workplace, most notably recognised by Best Companies as Best Company To Work For in the UK, Tech and the South East in 2023.

We are ISO27001 and ISO9001 Certified by UKAS. We are also a CREST approved penetration testing and SOC company, IASME Cyber Essentials Certification body and Cyber Essentials Plus certified.

Find out more about our awards at:

Why work for FSP?

At FSP, we are committed to providing:

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working - we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.