Associate Skills Coach - Customer Service (Sessional)

Location: South Yorkshire

Contract Type: Associate / Sessional (Fixed-term per course)

Delivery Dates: 05/05/2026 - 25/05/2026

Reporting To: Operations Manager

About the Role

The Associate Skills Coach will deliver high-quality Customer Service provision across South Yorkshire as part of short-term Adult Skills delivery. Delivery will take place in community-based venues, supporting adult learners (19+) to develop skills, confidence, and employability.

This is a course-based associate role, with potential for further delivery opportunities. The role aligns with Total Training Provision's Adult & Community Learning model, supporting learners with diverse needs and barriers to learning.

Key Responsibilities Teaching & Learning

• Deliver structured, engaging Customer Service sessions.
• Plan and adapt delivery to meet learner needs.
• Create an inclusive and motivating learning environment.

Assessment & Progress

• Track learner progress and outcomes across the programme.
• Complete relevant assessment or progress documentation.
• Ensure learners achieve outcomes within programme timelines.

Learner Support

• Support learners with barriers (confidence, unemployment, prior education experiences).
• Promote positive behaviours, attendance, and progression.
• Provide basic IAG to support next steps.

Quality & Compliance

• Maintain accurate learner records and registers.
• Follow safeguarding and Prevent procedures.
• Deliver in line with funding and quality standards.

What We're Looking For Essential

• Experience delivering adult or community-based learning.
• Experience in Customer Service or employability training.
• Strong organisation and time management skills.
• Ability to deliver across multiple venues (if required).
• Commitment to inclusion and learner support.

Desirable

• Teaching qualification (AET/PTLLS or equivalent).
• Assessing qualification (TAQA or equivalent).
• Experience with Adult Skills Fund or similar provision.