Associate Research Consultant, CoStar - London

Associate Research Consultant, CoStar - London Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. For over 35 years we have been living and breathing the world of real estate information and online marketplaces, giving us the perspective to create truly unique and valuable offerings to our customers. We continually refine, transform, and perfect our approach to our business, creating a language that has become standard in our industry and driving innovation for our customers, employees, and investors.

Role Description

As an Associate Research Consultant, you are responsible for identifying, validating, and documenting the key element to CoStar's success: our data. Through building relationships with industry stakeholders, you will capture market critical information that enables our clients to make informed high impact business decisions. Additionally, you will ensure clients maximise CoStar Group's marketing and information products-helping brokers and owners increase exposure of their listings on LoopNet, training new clients to run effective searches in CoStar, and curating their listings for maximum visibility on our platform. Your success will hinge on delivering exceptional customer support and maintaining and procuring high quality data.

Responsibilities

• Contribute to the growth of an accurate and complete database of commercial real estate inventory.
• Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real time property and transaction data.
• Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
• Monitor client usage and engage clients to use CoStar products in new and effective ways.
• Build and maintain mutually beneficial relationships with clients.
• Act as a first point of contact for new clients and support early adoption of the product.
• Provide ongoing training and support to clients to increase product use and knowledge.
• Partner with clients to help them position and market their properties on the CoStar platform for the appropriate market/audience.
• Collaborate closely with CoStar sales organization to effectively onboard and resolve client inquiries.
• Provide exceptional service to all clients with a heavy emphasis on personal attention.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in a customer service environment, ideally within a corporate context.
• Excellent communication skills, with the ability to deal with people at all levels of seniority.
• Demonstrated strong interest in the commercial real estate industry.
• Experience and proficiency with Excel, including the ability to manipulate data, filter, and develop basic formulas.
• Natural curiosity, persistence, and ability to conduct thorough investigative research.
• Proven success performing to metrics or key performance indicators (KPIs).

Benefits

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. You will benefit from a comprehensive training program that emphasises commercial real estate principles, branding techniques, and client service phone skills, along with opportunities to gain subject matter expertise.

• Full private medical cover.
• Dental cover.
• Life assurance and member rewards.
• 28 days annual leave.
• Competitive pension.
• Season ticket loans.
• Enhanced maternity and paternity pay.
• And many more.

We recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds, including but not limited to people of all genders, ages, sexual orientations, ethnicities, nationalities, religions and beliefs.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our careers website. You can request reasonable accommodations by sending an email to .