Associate Relationship Manager

Job Title: Associate Account Manager

Location: Warwick (1 day per week)

Contract Type: Initial 6 months

Join Us in Powering the Future!

Are you ready to make a significant impact in the energy sector? Our client, a leading organization in high voltage transmission, is on the lookout for an enthusiastic and dedicated Relationship Manager. This pivotal role connects customers to the transmission system in England and Wales and plays a key part in realizing the UK's net zero ambitions. If you thrive on building relationships and guiding customers through processes, we want to hear from you!

About the Role

In this dynamic position, you'll serve as the first point of contact for customers looking to connect to our transmission network. Your role is crucial in guiding them through complex connection journeys, ensuring their needs are understood and met throughout the process.

What You'll Be Doing:

• Build and Maintain Relationships: Forge strong connections with customers through proactive engagement.
• Lifecycle Support: Guide customers through the connections life cycle, keeping them informed at every stage.
• Query Management: Log, manage, and resolve customer queries and complaints promptly.
• Data Management: Capture accurate customer data and insights in the CRM system.
• Data Quality Champion: Act as a champion for CRM data quality and customer pipeline accuracy.
• Clear Communication: Explain TOCO requirements in a straightforward and customer-friendly manner.

What We're Looking For:

• Proven experience managing multiple customer or stakeholder relationships.
• Strong communication and influencing skills.
• Commercial awareness and negotiation capability.
• Ability to handle multiple priorities in a fast-paced environment.
• Experience in relationship or account management is desirable.
• Familiarity with CRM systems like Salesforce is a plus.

Why Join Us?

By joining our client, you will:

• Work on nationally significant infrastructure projects.
• Gain exposure to major customers and regulatory stakeholders.
• Play a direct role in delivering a cleaner, more resilient energy system for the UK.

If you're ready to take your career to the next level and make a real difference in the energy sector, apply today! Join us in our mission to empower a sustainable future. We can't wait to meet you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention