Associate Recruitment Administrator-1

Overview

At AQA, we're committed to advancing education and to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year. This role is for an Associate Recruitment Administrator (Permanent) based in Guildford & Milton Keynes. Hybrid working - minimum 2 days per week. Salary: £26,000 - £26,500.

Are you organised, detail-focused, and ready to thrive in a high-volume environment? Join our Associate Recruitment team, where you'll help deliver a seamless experience for thousands of teacher applicants each year. You will process applications, respond to enquiries, and maintain accurate records using Microsoft Dynamics, Excel, and Power BI. You will work with colleagues across departments to assess candidate suitability, support recruitment campaigns, and contribute to activities like assessment centres-sharing feedback to help improve recruitment processes. This fast-paced, high-volume role requires attention to detail, self-motivation, and a proactive mindset. You'll need strong Excel skills, confidence working with data, and the ability to manage repetitive tasks with consistency, taking ownership of your work and actively developing your skills within a supportive team.

What's in it for me? Gain hands-on experience with Microsoft Dynamics and Power BI, developing your skills in data-driven decision-making and recruitment best practices. This is a great opportunity to build a foundation for a career in recruitment, operations or HR. You will have access from day one to a pension scheme with employee and employer contributions up to 18.5%. Flexible working arrangements to support work-life balance - 2 days per week in the office, a 35-hour working week, 25 days annual leave with additional closure in December. wellbeing programmes including private health insurance and a health care cash reward plan, Headspace subscription, volunteering days.

What you'll need to be successful

• Previous experience in a customer-facing role delivering high-quality service.
• Attention to detail and data-driven decision-making skills.
• Strong communication and teamwork abilities, with flexibility and ability to exercise own judgement for priority setting.
• A proactive approach to managing tasks and setting priorities.
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
• Ability to provide constructive feedback and contribute to process improvements based on candidate and team input.
• Be results-focused: make pragmatic decisions and be comfortable switching between tasks as needed.

Key responsibilities

• Daily processing of new applications, references and emails in line with SLAs.
• First-line support for candidate and business stakeholder telephone and email enquiries.
• Collaborate with Recruitment Advisor to chase outstanding references and unblock applications, engage pooled candidates, and ensure retention rules are followed for unsuccessful applicants.
• Provide feedback to the Associate Recruitment team and business on the voice of the candidate; influence messages, adverts and email templates accordingly.
• Produce statistics on campaign conversion rates, applicant volumes and conversion ratios; maintain a suite of reports to assist planning and evaluation of recruitment activity.
• Set up, maintain and update records and management information electronically, using Dynamics and Power BI where possible.
• Work unsupervised, take initiative to progress tasks, and collaborate with colleagues across the recruitment team and other departments.
• Assist with production of procedure guidance files, templates, and PowerPoint presentations to support the recruitment team.
• Support recruitment from additional channels such as assessment centres, international opportunities, and marketing materials.

Need to know

• Broad knowledge of recruitment and/or people processes; experience in a customer-facing role delivering high levels of customer satisfaction while meeting pace requirements.
• Consistent attention to detail and data-driven decision-making.
• Excellent communication skills within team, customer and business settings; flexible and able to exercise own judgement for priority setting.
• Step-up mindset: use sound judgement and take accountability for actions.
• Be results-focused: pragmatic decision-making and ability to switch between tasks as needed.

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK. We invest in the development of our people through professional development and learning opportunities, with many permanent roles filled internally.

Compliance and Inclusion

Reasonable adjustments: if you require adjustments during the application or interview process, contact Faye Harrison (she/her) at or . We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. See our safeguarding and other policy statements within the organisation for more details.

Apply and contacts

Upload your most recent CV with a cover letter showing how your skills and experience match what we need. Applications will close at 23:59 on Sunday 19th July with in-person interviews the week starting 27th July. For queries related to temporary roles, contact ; for permanent and fixed-term roles, contact .