Associate Product Manager

HMRC (HM Revenue and Customs) is the UK government's tax authority, responsible for collecting taxes, paying benefits, and enforcing customs. It has a presence in every region of the UK and operates large-scale digital services used by millions of people. This role sits within HMRC's Chief Digital Product Office, in the Digital Communications Services team, which manages HMRC's inbound communication channels and services.

The role

The Associate Product Manager role supports the delivery and continuous improvement of HMRC's inbound scanning and digital communication services. You would work on high-volume services involving intelligent document-processing technology, including document classification, data extraction and exception handling. The role is part of a multidisciplinary team that includes product, delivery, user research, design and performance analysis colleagues. HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress within the Government Digital and Data profession.

What you would do

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance data, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products meet user needs and relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

What they are looking for

• Experience delivering or supporting digital products or services in an Agile environment.
• Experience translating user, business and operational needs into clear product requirements, improvements or solutions.
• Experience prioritising competing requirements or activities to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience identifying problems within a product, service or process and implementing effective improvements or solutions.
• Experience working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
• Experience using service performance data, user insight or operational evidence to inform priorities and improvements.

Previous experience of high-volume inbound scanning or intelligent document-processing technology is not required, but an interest in learning about the technology and operational environment is important.

Working arrangements

The role is available across multiple locations: Edinburgh, Glasgow, Leeds, Manchester, and Newcastle (currently Benton Park View, moving to Pilgrims Quarter in future). HMRC operates a hybrid working policy; colleagues are expected to spend 60% of their working time in the office, with the option to work from home for up to 2 days a week averaged over a calendar month. Flexible working and job share arrangements are also available. The role is not suitable for contractual homeworkers. Interviews take place via video link. Candidates should apply only for a location they are willing and able to work from, as only one offer of employment will be made.

Pay and benefits

The salary range is £45,544 - £49,523. New entrants join at the minimum of the pay band. HMRC contributes £13,194 towards Civil Service Defined Benefit Pension membership (at least 28.97% of salary).

• Other benefits include a generous leave allowance starting at 25 days and increasing by one day per year of qualifying service up to 30 days, family friendly policies, personal support, and coaching and development opportunities.