Associate Director, Treasury Services

The Associate Director leads a team that directly interfaces with Treasury. Day-to-day, the team is responsible for the funding and timely settlement/management of EBRD's Banking and Treasury products across global markets. The individual will closely interact across all aspects of the Operations and Service Management (OSM) function, engaging with many stakeholders across Treasury, Cash Management and Payments. They also represent EBRD during interactions with other institutions involved in related activity and are responsible for engaging and collaborating with OSM's stakeholders at a senior level.

In addition, working with the Director, the role holder will provide vital assistance in helping determine the function's strategic direction and operational goals, adopting a continuous improvement mindset and fostering a service management culture.

Facts / Scale OSM teams typically manage a range of activities that include:

• Leading/working amongst a team of c.10 staff responsible for day-to-day operational activity, working across a wider Operations department of c. 150 employees.
• Delivering expertise and advice across a range of Treasury and Banking Products.
• Collectively responsible for the settlement of USD 1 billion per day in transactions contributing to a total balance sheet size of €50 billion and P&L of up to €1 billion, plus between 150 - 200 Donor Funds with an aggregate value of €1.5 billion.
• Collectively responsible for the settlement of between 50 and 200 trades per day.
• Has sole responsibility over the completion of individual deal transactions relating to their team, portfolio or product.
• Facilitating c. 40,000 transactional payments p.a. (with c. Euro 16bn equivalent value)

Accountabilities & Responsibilities Operational Performance:

• Plan, lead and manage the operational delivery of the team on a day-to-day basis, ensuring a 'no surprises' approach to service performance and delivery across key users.
• Ensure appropriate resources are planned across the department, with shortfalls identified and escalated through established governance routes (capacity management).
• Demonstrate personnel commitment to delivering outstanding operational performance demonstrated by adherence to established operational metrics - timeliness, quality and customer satisfaction.
• Communicate with relevant departments that may have significant implications for projects or related transactional activity to ensure that the decision-makers are aware of the risks involved.

Operational Standards, Risk, Control & Governance:

• Working in a partnership approach with colleagues in Operational Risk to establish an effective control environment, taking direct responsibility for building a control-oriented mindset/culture amongst the team.
• Promote and maintain a culture such that all team members are responsible for the quality of their output.
• Manage risks to a successful outcome through the established Risk management framework.
• Proactively take responsibility for improving the control environment, including the design of preventative controls and automation to eradicate the need for detective/manual controls.
• Liaises with internal and external auditors, responding to queries as necessary.
• Ensure that new processes and practices are conducted in line with quality standards, applicable standards/policies and relevant legislation.
• Manages business and institutional/external relationships to ensure the Bank's interests are fully protected and supported.
• Provide expertise in products, processes and/or procedures and lead interdepartmental special projects aimed at the facilitation of cooperation, exchange of information and harmonisation of internal policies and procedures. Where necessary, deliver educational material across wider teams (within and outside of OSM).
• Responsible for leading the delivery of a 'best in class' operational function, using contemporary techniques, principles and practices to achieve this.
• Develop/maintain links with international (external) organisations to represent EBRD and keep abreast of contemporary practices and themes in the market, sharing outcomes across OSM.
• Where required, seek to proactively understand the 'voice of the customer' and employ operational metrics to find opportunities to drive efficiencies/effectiveness across the team to provide enhanced customer service and satisfaction.
• Encourage prudent risk taking, exploration of alternative approaches and understanding of broader market developments.
• Demonstrate personal commitment to change through actions and words. Mobilise others to support change initiatives.

Service Management & Third Party Management:

• Where required, lead and manage your teams in a hybrid staff/outsourced organisational structure.
• Where relevant, manage key external stakeholder relationships to ensure adequate service delivery to the Bank.
• Responsible for supporting the transformation of the function towards becoming a metrics based operations team, working closely with the business to establish shared ownership.
• Defining the success criteria of the operation, maintaining a constant view of established operational metrics to ensure effective planning and execution of work in progress queues and adherence to agreed service levels.
• Manage supply and demand by working collaboratively with the business so that future demand can, where possible, be managed in line with expected service levels.
• Helps develop operational governance/service agreements to assist with defining and monitoring service performance. Measures customer satisfaction and effectiveness with the business, proactively developing and implementing recommendations for improvement.
• Work with the Director to plan, forecast and manage within a budget.
• Ensure that people resources are kept at an appropriate level to manage budget challenges and departmental implementation requirements.

Stakeholder Management:

• Managing communications with all stakeholders across our end-to-end processes through regular briefings and updates, up to the Director and Managing Director level.
• Represents the team to other departments within the Bank to share opinions and influence decisions based on expertise/specialism.
• Actively participate in relevant committees as necessary.

Leadership & People Management:

• Deputise for the relevant OSM Director as required to ensure the smooth running of the department.
• Provide leadership, vision and direction to the team, delivering an identifiable contribution to Bank goals.
• Accountable for the performance management and engagement of staff, taking responsibility for the recruitment, coaching and development of staff.
• Leading teams, developing their skills and capabilities to meet the needs of the organisation, as well as enhancing existing recruiting capabilities to address new needs and skills gaps.
• Champion and role model the Bank's behavioural competencies and corporate behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are always exhibited.
• Assumes additional responsibilities as assigned by the relevant OSM Director.

Knowledge, Skills, Experience & Qualifications The individual appointed must have the necessary seniority to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:

• University educated in a related discipline/field, or equivalent work experience.
• Outstanding leadership and interpersonal skills, with an ability to coach individuals to reach their highest potential.
• Comprehensive understanding/experience of treasury and banking products transacted by EBRD, enabling the candidate to confidently dissect more unusual or complex operational challenges.
• Excellent understanding of the impact of Operations Banking/Treasury functions and other key departments.
• Experience of leading complex/dispersed teams in a challenging environment, ideally having familiarity with managing relationships with 3rd party providers.
• Strong customer service orientation, leadership and people management skills. Ability to balance a wide variety of priorities and to resolve conflicts between various parties.
• Experience of transforming a team utilising continuous improvement techniques with a successful outcome.
• Ability to proactively identify opportunities for improved business value and process improvement, championing adoption and driving towards a shared outcome.
• Experience of employing MI & Analytics to manage operational teams, improve performance and develop a Service Management mindset with users of OSMs services.
• Excellent written and verbal communication in English, as well as negotiation and presentational skills.
• Excellent problem solving, people and conflict management skills along with sufficient seniority/credibility to interact, influence and operate at a high level with internal and external stakeholders.
• Must have positive, collaborative and solution orientated attitude with a track record of achieving results across operational teams.

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