Associate Director, Contracts Operate

Deloitte Legal - Contracts Operate - Associate Director

Deloitte's legal practice in the UK is part of the global Deloitte Legal network, which has over 2,500 lawyers in more than 85 jurisdictions. This makes Deloitte Legal one of the largest legal businesses in the world with a global footprint that exceeds that of any traditional global law firm.

About the role

Deloitte Legal is building its Contracts Operate team and is now hiring new joiners into the team based in our London office. One such opportunity is an Associate Director with multiple years of proven legal/contracts outsourcing, managed services and operating experience.

Responsibilities

• Supporting sales and the growth of Operate service line but with an eye towards transformation and use of AI;
• Leading based on experience and implementing the strategic direction for Operate;
• Maintaining and continuously improving the best in class Operate services;
• Understanding client expectations and translating into practical, implementable project objectives, which aim to provide integrated, total solutions;
• Generating innovative ideas that are strategically sound and challenging the status quo;
• Providing high quality, pragmatic, clear, and commercially focused advice;
• Managing and advising stakeholders from across our clients' business;
• Developing and nurturing long-term partner relationship with client top management;
• Recording comprehensive and high-quality management information for clients;
• Working with and delivering data analytics to our clients;
• Ensuring the effective and efficient performance of work in compliance with service levels and KPIs;
• Assist with appropriate supervision activities and programs (including quality assurance) for more junior or less experienced team members;
• Providing relevant training to team members and acting as a point of escalation from team members dealing with more complex project issues;
• Working effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.

Qualifications

• Experience of organizational assessment, process review, re-engineering, and technology enablement;
• A good understanding of the challenges and requirements of an in-house legal and/or contract management team;
• Experience in leading complex projects/programs of work;
• Excellent written and verbal communication skills in English;
• The ability to communicate technical concepts clearly and concisely to non-technical audiences;
• Experience in the development and utilization of know-how, guidelines and training materials and promoting a culture of continuous improvement;
• High-level proficiency with office and project management tools, including MS Office package and SharePoint;
• Excellent organizational skills and the ability to use initiative;
• The ability to work autonomously;
• Excellent time management skills and ability to work efficiently and to a high quality within the defined timelines;
• Confident, motivated, and professional manner;
• Experience in supervision, coaching, and training more junior team members;
• Experience in change and project management;
• Takes personal ownership of self-improvement;
• To be a team player and natural networker;
• Positive and ambitious attitude;
• A willingness to work as part of a small but growing team adapting to the needs of our clients and the business;
• An adaptable and flexible approach;
• Enthusiastic and keen to learn;
• High standards of confidentiality, discretion, and integrity.

Working Arrangement

You'll be based in London with hybrid working. Depending on the requirements of the role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Return to Work Support

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for, just let your recruiter know when you make your application.