Associate Director Client Solutions

Associate Director - Client Solutions

Location: London

Role Overview

The role sits in the Client Solutions team supporting Howden's Climate capabilities. The team is a critical link between our practices, lead generators, clients, and internal stakeholders, ensuring the delivery of tailored climate-related advisory and solutions, and maintenance of strong client relationships.

Key Responsibilities Howden Relationships

• Support engagement with brokers across Howden to strengthen partnerships and foster collaboration.
• Integrate climate services into broking proposals and RFPs.
• Support development of outreach strategies and deliver training to internal teams.
• Build out collateral to support broker led client engagements.

Client Engagement

• Implement engagement strategy to support brokers in engaging with and winning/retaining high potential clients.
• Use climate to engage clients to cross sell broader Howden services.
• Develop client relationships to sell climate advisory services.
• Lead and support the delivery of cross practice proposals, pitches, and RFP responses, incorporating technical input from advisory and analytical teams, and driving commercially viable proposals that meet client requirements.
• Manage client relationships throughout the opportunity lifecycle and post sales phases (for climate services).
• Liaise with and bring in relevant SMEs and practice delivery teams to client engagements where appropriate.
• Help run governance processes related to client engagement, including go/no go decisions and client triage criteria.

Solutions Development

• Collaborate with SMEs and practice delivery teams to craft tailored client solutions.
• Lead and support the development of climate/ESG related advisory services and roll out strategy to integrate these into the wide Howden broking offering and to bring these services to both new and existing Howden clients.
• Lead and support development of sector and service specific proposition collateral.

Strategy and Innovation

• Support the delivery of the engagement strategy and roadmap for integrating climate into Howden's proposition for clients.
• Work with clients, brokers and practice teams to identify opportunities to create new offerings/products that align with market demands.
• Input into and support delivery of commercial strategies for target sectors in partnership with brokers and SMEs.

Governance and Process

• Maintain a best practice hub for proposition collateral, ensuring consistency and accuracy.
• Work directly with the Client Solutions Director and relevant practice teams and business teams in Howden to pull together and prioritise the CRR related pipeline of opportunities, initiatives and broker support.
• Support with analysis of pipeline data to identify trends, gaps, and strategic opportunities.
• Oversee the updating of pipeline tracking and programme management tools e.g. and Howden client.

Qualifications Essential

• Previous experience in a client engagement, business development, solutions development, or similar role, either in consulting or industry.
• Ideally, you have contributed to projects focused on climate, ESG, sustainability, or related areas.
• 7+ years experience managing and delivering projects within time, budget and scope.
• Excellent communication and presentation skills, with expertise in proposal and pitch development preferred.
• Strong relationship management skills with a high emotional intelligence (EQ), and a demonstrated ability to build and sustain client and partner relationships.
• Must be able to adapt and flex in a fast paced environment, be comfortable working on multiple tasks simultaneously whilst effectively prioritising and self managing workload to meet deadlines.
• Strategic thinker with a knack for identifying trends and translating them into actionable strategies.

Highly Desirable

• Fluency in additional languages.
• Knowledge of insurance and/or financial markets.

Contract Type

Fixed Term Contract (Fixed Term)

Benefits

• A career that you define, with opportunities for personal development, volunteering, fundraising for charity, and creating new insurance products that address society's greatest challenges.
• Work life balance, career progression and sustainable practices.

Diversity, Inclusion & Reasonable Adjustments

We consider our people our chief competitive advantage and thus treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs, including flexible hours or hybrid working where possible.