Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) - Trav ...

Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) - Travel / Transportation Sector - Cognizant

At Cognizant (Nasdaq: CTSH), we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. See how at

This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today's Travel organisations.

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

• In depth understanding of the travel / transportation sector with a particular focus on Airlines, Airports, Cruise lines and Travel & Tour operators.
• Extensive client facing experience in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
• Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences