Associate Director Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we are one of the world's leading healthcare companies. There are no limits here on the resources you will have or the challenges you will encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we are on the constant lookout for fresh talent to join our expanding teams.

The Associate Director, Business Processes is a senior role in the Clinical Solutions - Data Operations team, responsible for end to end business process design, delivery and management, leveraging a matrixed environment of data, technology and global teams. Optum is looking for a curious, critical thinking, initiative taking individual who is proactive in taking accountability for business process management and quality, including issue management and conflict resolution.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home based office in a hybrid work model.

Primary Responsibilities

• Leading change, operations management and transformation
• Strong organizational and planning skills: create and execute detailed project plans, manage schedules, resources, milestones and dependencies
• Leadership and communication: lead diverse teams, foster collaboration and maintain clear communication across stakeholders
• Adaptability and decision making: adjust project approaches due to unforeseen changes or environmental shifts, making timely decisions to limit disruption
• Problem solving expertise: address issues that arise during project execution confidently while minimizing delays
• Stakeholder alignment: manage expectations by ensuring that project deliverables meet intended business benefits
• Influence and persuasion: guide teams through behavioral and cultural shifts to integrate changes seamlessly into operations
• Risk management and crisis response: identify risks, develop mitigation strategies and respond effectively to disruptions, ensuring business continuity
• Monitoring and adjusting: proactively identify resistance within an organization and modify tactics to optimize acceptance and results
• Benefits realization: align organizational change efforts with business objectives to secure long term positive outcomes from transformation initiatives
• Holistic perspective: manage people, processes, culture and strategy concurrently during transitions
• Facilitation of adaptation: foster organizational flexibility through training, communication and systems designed for continuous improvement
• Collaborative focus: work with sponsors, analysts, coordinators and other roles to successfully drive changes
• Business process leadership and execution for the Clinical Solutions Data Operations business
• Drive continuous development of existing processes and develop new processes to meet emerging business needs
• Work collaboratively and partner with a broad spectrum of business partners to ensure flawless execution of business processes across the full end to end spectrum of the Clinical Solutions Data Operations business
• Introduce new and innovative ideas to promote growth and value across the business
• Proactively support the continuous development of high performing teams and individual performance while cultivating team engagement

Required Qualifications

• Undergraduate degree from an accredited university or college or equivalent experience
• Proven ability to influence and lead across all levels of an organization
• Proven track record of leading data quality initiatives, including audit processes

Preferred Qualifications

• Proven track record in business analysis skills, project or change management
• Proven track record of leading the development and refining of end to end business processes
• Working knowledge of the US healthcare industry
• Post graduate degree in a relevant field

Soft Skills

• Excellent communication, facilitation and interpersonal skills

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are applying. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug free workplace.