Associate Director

We are looking for colleagues for the Associate Director role with Apleona Ireland

Main duties and responsibilities

• Manage a portfolio of client accounts, ensuring all service level agreements (SLAs) are met and exceeded.
• Develop and implement client retention strategies.
• Foster strong senior client relationships and identify new business opportunities.
• Lead, motivate, and develop internal teams to create a collaborative and high-performance work environment.
• Support and coach site leads and directors within the team.
• Participate in the recruitment and selection process.
• Manage and control contract budgets to ensure financial objectives are met.
• Provide performance metrics and reporting to director-level management.
• Drive efficiency across the portfolio by streamlining services and adopting innovative practices.
• Ensure full compliance with all Health & Safety regulations and company policies
• Maintain ISO and other quality standards across the managed portfolio.
• Understand each client's critical needs and develop strategies to address challenges.
• Drive continuous improvements through safe, sustainable, and innovative initiatives.
• Contribute to the expansion of services within existing client bases

Qualifications and experience

• A minimum of five years' experience working in Facilities Management environment 2 of which must be in management.
• Member of a relevant professional organisation
• Financial and budgetary experience above a value of €1 million
• Man management experience
• A Knowledge of Sales & Margins processes
• Excellent communication, organisation and time management skillsFinancial acumen with demonstrated competence in managing budgets.
• A strong leader with a skill for engaging others.
• Excellent PC literacy skills required.

Ref :16323