Associate Customer Success Manager - Risk

ROLE SUMMARY

A post sales role that connects our most strategic clients to LSEG's solutions. Customer Success Managers drive successful adoption and expansion of workflow solutions within their assigned accounts to increase value creation and revenue retention. They collaboratively design and implement activities with key business decision makers, assist in reducing competitive risk, and uncover opportunities. By transforming the client's business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.

WHAT YOU'LL BE DOING

• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
• Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
• Use Governance, Risk & Compliance specialist knowledge to demonstrate and educate customers on relevant functionality and content, resulting in increased usage and product adoption for Risk products.
• Develop and execute retention strategies as part of the customer success plan for accounts, in cooperation with Account Team members.
• Interpret and take action on usage information focusing on "at risk" customers to mitigate cancellations and identify value optimisation opportunities.
• Identify and investigate account opportunities for optimal renewal and upsell.
• Deliver tailored engagements (e.g., workshops, information days) that help customers increase the value derived from LSEG solutions post sale, build intimacy and increase adoption.
• Guide customers to support channels available as part of the value LSEG provides.

WHAT YOU'LL BRING

• Bachelor's or Master's Degree in Economics, Finance, Business Administration, Financial Engineering or related fields of study.
• Minimum 2 4 years of experience in the banking sector, preferably in Governance, Compliance and Risk workflows and in specialist roles for customer onboarding, KYC, AML and/or other Risk & Compliance roles.
• Expert knowledge and experience of Compliance & Risk in financial institutions, best practices, related KYC, AML and other related regulations in the EU.
• Technology savvy, able to work on open platform projects and cooperate with Fintech companies and partners if necessary.
• Understanding of financial markets, industry trends and customers' business models (banking, capital markets, corporate treasury and other financial industries).
• Strong interpersonal skills with an ability to establish trusted advisor relationships with business decision makers.
• Strong ability to collaborate with internal operational and account management teams.
• Experience and knowledge of AML name/payment screening products.
• Excellent customer service minded individual, able to guide customers to support channels provided as part of the value LSEG offers.
• Analytical thinking.

Career Stage: Senior Associate

LSEG is an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.