Assistant Shop Manager

Job Overview

Assistant Shop Manager - Unit 2, 107 Tewkesbury Rd, Cheltenham GL51 9DW. 37.5 hours per week (includes weekends on rota). £25,302.39 per annum plus reward and benefit scheme.

About Sue Ryder

Sue Ryder is one of the largest charity retailers in the UK, operating over 400 shops. Every item sold generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year across hospices, homes and the community. Our shops range from boutiques to super store sized locations.

About you

Proactive Assistant Shop Manager who thrives in a fast paced environment. You have retail experience with commercial awareness to deliver sales, a positive attitude and sound judgement, proven team leadership skills, and the ability to help lead a large volunteer team. A good understanding of financial and IT administration is essential.

Key Responsibilities

• Use retail experience to drive business, push sales and achieve targets.
• Lead a team to deliver great customer service to donors and customers.
• Work with the local community to generate donated stock that drives sales.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, prioritising health and safety.
• Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns and national fundraising initiatives.
• Manage an effective stock process through the EPOS system.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Experience with KPIs and targets
• Cash Handling/Till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail, leisure or hospitality background
• Experience in charity retail
• Health & Safety knowledge
• Team player
• Key holder / opening / closing experience
• Merchandising / Stock rotation knowledge

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer A Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle scheme
• Healthcare Cash plan to claim back routine healthcare costs
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to employee support programme
• And many more benefits - see full list on the careers website

Application Details

• Closing date: 15th July
• Interview date: 24th July

Commitment to Equity, Diversity and Inclusion

At Sue Ryder we recognise that a diverse workforce enhances the quality of care we provide. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds and those living with disabilities. As a Disability Confident employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed and providing other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email .

For more information on our Equity, Diversity and Inclusion work, visit

Applicant support and networks are available, including LGBTQ+ colleagues, Global Cultures, people with disabilities and women and non binary individuals. An Inclusion Passport records and carries your workplace adjustments.