Assistant Shop Manager

Assistant Shop Manager Location: 11 - 12 Bramlands Close, Wandsworth, SW11 2NT Salary: £23,620 per annum pro-rata Hours: 21 per week Contract: Permanent Are you a retail expert passionate about making a meaningful impact? We are seeking a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity allows you to develop your retail skills while positively impacting communities across the UK and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity." - Joanne, Regional Retail Manager A day in the life of an Assistant Shop Manager involves:

• Collaborating with the shop manager to run a profitable, customer-focused shop that serves as the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating behind-the-scenes activities; no two days are the same.
• Fostering a welcoming shopping environment and providing excellent customer service.
• Overseeing a team of dedicated volunteers, including their induction, management, and development.

To be successful, you'll need:

• Experience in retail and a good understanding of shop operations.
• Excellent interpersonal skills, enjoying providing great customer experiences and supporting a team.
• Commercial awareness with knowledge of financial targets and IT skills.
• Flexibility to meet the needs of the store.

The closing date for applications is 23:59 on 16th July 2025. In return, you'll receive:

• 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Opportunities for learning and career development.
• Access to discounts and employee benefits.
• Wellbeing support, including mental health resources.
• Supportive team environment aligned with our mission.
• Cycle2Work scheme and interest-free season ticket loan.

At The British Red Cross, we value diversity and are committed to creating an inclusive environment for all staff and volunteers. We support our teams through various networks and initiatives to ensure everyone can bring their true selves to work.