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Assistant Manager

Posted 1 day 19 hours ago by Bob & Berts

Permanent

Full Time

Retail & Consumer Products Jobs

Lancashire, Lancaster, United Kingdom, LA1 1

Job Description

Job Title: Assistant Manager
Store: Bob and Berts Lancaster
Job Type: Full-time (incl. weekends/early mornings)

Job Summary

We are seeking a passionate, experienced, and highly motivated Assistant Manager to join our team. Working closely with the Store Manager, you will be responsible for ensuring the smooth day to day operations of our coffee shop, driving team performance, and providing exceptional customer service. The ideal candidate is a hands on leader with a love for coffee culture, excellent communication skills, and the ability to train staff and manage inventory effectively.

Key Responsibilities

Supervise Staff: Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
Training & Development: Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
Motivate & Coach: Foster a positive work environment, providing ongoing feedback and coaching to team members.
Scheduling: Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.

Operational Management

Day-to-Day Operations: Manage daily opening/closing procedures and ensure the store is clean, well presented, and fully operational.
Inventory Management: Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
Equipment Maintenance: Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
Safety Compliance: Uphold all health, safety, and hygiene standards.
Customer Excellence: Build relationships with customers and resolve complaints or concerns promptly.
Driving Sales: Implement marketing initiatives, promote special offers, and drive sales targets.
Product Knowledge: Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.
Cash Handling: Oversee cash management, till balancing, and daily bank deposits.
Financial Reporting: Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.

Qualifications & Requirements

Experience: 2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
Barista Skills: Strong hands on knowledge of espresso brewing, milk steaming, and latte art.
Leadership: Proven capability to lead, motivate, and mentor a diverse team.
Communication: Excellent verbal and written communication skills.
Flexibility: Willingness to work flexible hours, including early mornings, weekends, and holidays.
Physical Strength: Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
Right to work in the UK.