Assistant Manager

Job Location

Unit M1 Commerce Trade Park, Marshall Way, Frome, BA11 2FB

Salary

Up to £31,500.00 per year

Hours & Contract

Open to Full Time or Part Time (35.75 hours) - Permanent

Part time applicants must work a minimum of 22.5 hours over 3 days.

About the role

Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople - the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry leading digital services.

As a Service Assistant you will support the Retail Branch Manager and place customers at the centre of everything we do. Your day will involve a mix of delivery, customer service, stock management and continuous improvement initiatives, all while building a career with abundant training and development opportunities.

Responsibilities

• Support the Retail Branch Manager in day to day operations.
• Deliver excellent customer service, ensuring the customer experience is always positive.
• Manage stock efficiently and keep displays tidy and replenished.
• Identify opportunities to improve processes and implement change to increase efficiency.
• Participate in training programmes and continuous learning activities to progress your career.

Benefits

• Yearly bonus linked to company performance.
• Cycle to Work Scheme - savings of up to % on bikes and accessories.
• High street shopping discounts and 20% off B&Q and Screwfix products.
• Share Plans and pension scheme - up to 14% employer contribution.
• Life cover up to 4 annual salary for Death in Service.
• Free wellbeing and mental health resources, including access to Mind and a confidential counselling service.
• Enhanced Family Leave policy with competitive pay terms.
• Learning opportunities through LinkedIn Learning, Maths and English coaching, and skills development programmes.

Training & Development

• Structured programmes to progress from Service Assistant to Assistant Store Manager within months, and to Branch Manager within 15 months.
• Level 3 Retail Team Leader Apprenticeship and Level 4 Retail Manager Apprenticeship paths.
• Action based learning with close mentorship and real business challenges.