Assistant Manager - Workplace Performance, Central Business Services

Birmingham, Bristol, Cardiff, Edinburgh, Leeds, Manchester, Milton Keynes, Reading

Business Line

Enabling Functions

Job Type

Permanent / FTC

Date published

04-Nov-2025

21147

Connect to your Industry

The Workplace Services team, part of the wider Central Business Services function, are responsible for managing the workplace environment and support the travel requirements that enable over 20,0000 Deloitte people in the UK to do business with their clients. By creating the right spaces and infrastructure they ensure Deloitte colleagues can work how, where and when it suits them in a sustainable, safe, and secure way.

They are a people led, environmentally friendly and data driven function. Their wide range of services and support includes coffee bars to cleaning, floor management to front of house client services, grounds maintenance, gyms, security, sustainable environments, hospitality, energy and engineering.

They use advanced analytics, with a focus on service excellence, accountability, and an ambition to evolve (by using modern technologies, by supporting new ways of working and by ensuring scalability), all inform their position as advisors to their customers and clients on leading workplace solutions that make an impact that matters.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

The Performance team's workstreams include metrics, customer satisfaction, continuous service improvement (CSI), and customer escalations within Workplace Services. The team works closely with the Contract Management and Workplace Programme teams to enable the development of services delivered through contractual changes and continuous service improvements.

You will be responsible for measuring and evaluating the performance and compliance of services and activity delivered by our service partners, suppliers, and contractors within Workplace Services.

You will conduct independent reviews and create reports and effective engagement collateral, which evidences and provides feedback on current levels of service and customer satisfaction (CSAT) and recommend continuous improvement opportunities.

• Independently measure and benchmark the quality and compliance of services provided by service partners, contractors, and suppliers, including monitoring, and reviewing performance measures, SLA's and KPI's, audits, and client feedback.
• Produce accurate and insightful reports and communications, which effectively articulate the performance and compliance information gathered and provide improvement recommendations as required.
• Provide feedback and insight to the Contract Management and Workplace Programme teams, highlighting where services are exceeding expectations or where improvement is required.
• Develop credible relationships across the business; deliver key engagement activity with Senior Stakeholders (including local Partners in Charge), sharing performance information and gaining their input on how we can continue to improve the support model and services we provide.
• Work closely with the Analytics teams to ensure the accuracy and quality of data collected.
• Take advantage of new and emerging technologies and market changes to support business requirements, stay relevant and drive innovation.

Connect to your skills and professional experience

• Ability to identify trends in performance, audit, and compliance data, using this to make sound recommendations to the business on how to improve user experience.
• Strong stakeholder management experience with a consistent record of building credible relationships at all levels.
• Strong negotiation skills with the ability to influence outcomes and drive decisions.
• Excellent planning and organisation skills.
• Strategic outlook, demonstrating experience of identifying and influencing continuous improvement opportunities and bringing value to a business.
• Demonstrate an interest in continuous improvement by keeping abreast of market developments and industry standards.
• Possess excellent communication skills both written and verbal.
• Understanding of Health & Safety, compliance, and environment processes within the workplace services setting.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I love the diversity in the projects that I'm involved in and the opportunity to work with lots of different people from various service lines." - Deloitte employee

Our hybrid working policy

You'll be based in one of our advertised offices - Reading, Milton Keynes, Bristol, Cardiff, Manchester, Birmingham, Leeds or Edinburgh - with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers