Assistant Manager - Chelsea

• Vacancy - Chelsea Assistant Manager Little Greene

Full-time (5 days per week including some weekends) - Chelsea Showroom

At Little Greene, we make beautiful products for people with personality. Our showrooms are the jewel in our crown: a place of colour, inspiration and expert assistance. We want our customers to be inspired to make their home a place of beauty, using our unique colour palette and collection of wallpapers.

Due to a new showroom opening and internal movement of team members, we have a vacancy for Showroom Manager in our Chelsea showroom.

The role includes:

• Assisting the Showroom Manager to recruit, train and develop a showroom team of passionate, experienced and professional individuals.
• Motivating the Showroom Assistants and Colour Consultants to achieve company targets as a team.
• Promoting the showroom locally, ensuring a continued high level of footfall, and creating and delivering engaging events.
• Delivering excellent service to ensure high levels of customer service.
• Exercising stock control and management, ensuring the right level of products are available at all times.
• In the absence of the Showroom Manager, responding to customer complaints and concerns in a professional manner.
• Responding to emails in the absence of the Showroom Manager.
• Liaising with Head Office to ensure the showroom is supported at all times - especially with marketing materials and new product launches.
• Assisting customers with their projects, through expert knowledge of all Little Greene colours and wallpapers.
• Responsibility for store administration duties such as managing showroom budgets and updating financial records.
• Completing customer orders which can be in store, via email and via the telephone.
• Mixing and preparing any paint orders in store.
• Placing customer and showroom stock orders through the Little Greene ordering system.
• Liaising with clients in a confident, engaging manner via email, telephone and in person.
• Promoting the Colour Consultancy offer to all appropriate clients.
• Ensuring a high level of visual presentation in the showroom.
• Attending events and trade shows whilst acting as an ambassador for the brand.
• Having an awareness of the importance of Health and Safety in the workplace, reporting any concerns to the Showroom Manager and sharing the responsibility for a safe workplace.

Location

310 King's Road, London, SW3 5UH

Experience required:

• Experience in a retail sales environment at Store / Showroom Supervisory or Assistant Manager level.
• Experience in and a passion for colour and interior design.
• A passion for training and development of their team, with proven results.
• A strong background in driving sales and achieving business targets.
• A strong attention to detail and will be highly organised.
• Exceptional communication and customer service skills - especially over the telephone and via email.
• Confidence with use of IT systems such as Word, Excel, EPOS system.
• The ability to work under pressure to meet tight deadlines.
• The ability to work well as part of a team and also on their own.

Due to the amount of applications we receive, unfortunately we can only respond to the candidates that we would like to invite for an interview.