Assistant E-Commerce Content and Operations Manager

Overview

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

We have an exciting opportunity to join our E-Commerce Operations & Site Effectiveness team as an Assistant E-Commerce Content & Operations Manager on a 12 month fixed term contract/secondment.

Expected salary - up to £50,000 depending on experience

Contract type - 12 Month Fixed Term Contract

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 2-3 days a week in the office to connect.

Location - This role is based at our London Head Office campus in Pimlico.

What we are looking for

We are looking for a commercially astute, curious and analytical individual that maximises sales for their E-Commerce area.

This role is in the Plan & Brief side of the team and involves working with key stakeholders across the business and coordinating and managing the planning side of seasonal, cross-category campaigns.

In this role, you will support delivery for content onsite, manage and optimise site effectiveness across end-to-end customer journeys, measure performance of content and site activation, and drive continuous improvement and optimisation for existing and future activities.

A key area of this role includes suggesting and supporting delivery of onsite improvements to improve conversion rates and customer satisfaction through curating content accurately and effectively. You will support delivery of the planning of the E-Commerce execution and the actual execution of the customer and trading plan, campaigns and category priorities.

You will work closely with the Marketing, Category and Brand Growth teams to understand the strategy, trading priorities and growth levers, and support delivery of these. You will demonstrate evidence of effective, data-led prioritisation and the ability to manage competing demands.

An important part of the role includes working and influencing with stakeholders across Customer & Trading teams to maximise trading performance.

You will work closely with:

• Category & Brand Growth Teams
• Creative & Web Publishing
• Digital Marketing / CRM
• Trade & Customer Marketing
• Trade Planning & Optimisation/PLO
• Product / CX

Essential skills/experience

• E-Commerce experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions
• Numerate and strong data-analysis orientation
• Commercial acumen
• Content & Site Effectiveness - briefing and activating campaigns and customer / trading priorities, customer journey improvements
• Planning and campaign management, understanding and managing the end-to-end process and critical paths

Desirable skills/experience

• Using Content Management Systems
• Adobe Analytics and Content Square Proficiency
• SEO Content Experience
• Influencing skills. Ability to build strong Stakeholder relationships

Important notes

You can view a copy of the full job outline here.

Partnership Secondment pay policy - Your existing benefits will remain unchanged during your secondment.

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The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important notes: some roles may require pre-employment vetting (including DBS checks). If required, you'll be informed during recruitment. DBS checks will be carried out by a third-party registered body and financial probity checks may be required for some roles.

We also recommend applying as soon as possible as vacancies can close early if we see a high number of applicants. We support flexible working where possible; discuss with the hiring manager during your interview.