Assistant Community Shop Manager 15 - Harborne

Assistant Community Shop Manager 15 - Harborne

• Flexible over 7 days Full or P/T
• Retail
• Last day to apply: 13 Jul 2026

Contract type

Full or Part Time - Flexible over 7 days

Location

Harborne

Hours

15 hours (2 days out of 7) 8:55 am - 5:05 pm, trading over 7 days

£10,023 (Retail Band AA)

Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You'll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.

You'll have excellent leadership skills and want to be part of a successful team. Ideally, you'll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Trading and Performance Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.

Do you want to work in a role that combines retail, community and purpose? St Giles Hospice is the place that will allow you to thrive.

Qualifications

• Qualifications in English and Maths.
• Minimum Level 2 Key Skills or Grade 4 (A D) GCSE.

Knowledge and experience

• Ability to lead and motivate others.
• Understanding of health and safety regulations.
• Ability to plan and prioritise workloads and delegate accordingly.
• Outstanding communication skills.
• Knowledge and understanding of sales management, profit and loss.
• Local community knowledge.
• Previous line management experience.
• Experience in achieving goals and identifying opportunities.
• Ability to implement and enforce policies.
• Desire to work as part of a team to generate fresh and innovative community based ideas.
• Some experience of Gift Aid.
• Some experience of working with volunteers.

Values

• Exhibits our hospice values and behaviours.

Skills

• Flexible and able to adapt to change on a daily basis.
• Able to complete physically demanding work (standing for long periods and moving stock).
• Ability to handle administrative tasks such as cash handling.
• Be a keen problem solver.
• Ability to follow organisational policy and procedures.
• IT and numeracy.
• Understanding of Office 365 and the ability to complete IT based tasks.
• Ability to work on own initiative and prioritise workload.
• Experience in training and developing staff and/or volunteers.

Personal Attributes

• Willingness to learn.
• Flexible and adaptable to change.
• Good interpersonal skills.
• Good time keeping & strong work ethic.
• Conduct themselves in a professional manner.
• Good organisational skills.
• Inclusive and diverse in their approach.
• Able to work under pressure.

Other requirements

• Eligibility to work in the UK.
• St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests.

Benefits

• 25 days holiday plus bank holidays (pro rated for part time employees).
• Group pension scheme, matching contributions of up to 8 %.
• Life assurance scheme to the state pension age.
• Enhanced maternity and paternity benefits.
• Enhanced sick pay rising with service.
• Access to blue light and charity worker discounts.
• The Hub Wellness Support.
• Eligibility for flu vaccine.
• Employee Assistance Programme.
• Access to Mental Health First Aiders.
• Cycle to work scheme.

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e learning as well as training that is tailored to the individual's need. All staff and volunteers should also attend an induction day. Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

Please feel free to contact Lorraine Ward on for an informal chat about this role, or email for further information.