Assistant Claims Manager

About the role

Are you an experienced Marine Liability Claims professional looking for the next step in your career? This is an exciting opportunity to join a leading London Market insurer in a newly created leadership role, combining technical claims expertise with people management and strategic influence.

As Assistant Claims Manager, you will lead a team of three claims professionals while managing a portfolio of high-value, complex Marine Liability claims. You will play a key role in shaping claims strategy, enhancing service delivery, and supporting the wider underwriting proposition across the business.

The Opportunity

This role offers a unique blend of technical claims handling, leadership, and stakeholder engagement. Working closely with underwriting, actuarial, finance, and senior leadership teams, you will help drive business performance while delivering exceptional outcomes for brokers and clients.

• Managing and developing a team of three Marine Liability Claims professionals
• Handling and overseeing complex, high-value Marine Liability claims across lead primary and excess placements
• Providing guidance on coverage, reserving, claims strategy, and escalation matters
• Managing delegated claims arrangements and monitoring service standards and KPIs
• Acting as the key liaison between London and Leeds claims operations, overseeing claim allocation and workflow management
• Producing claims reporting, trend analysis, and reserving information for senior stakeholders
• Supporting business planning and contributing to wider claims and underwriting strategy
• Building and maintaining strong broker relationships while delivering a market-leading claims service
• Driving continuous improvement, operational efficiency, and customer-focused claims handling

About You

We're looking for an experienced London Market Claims professional who combines strong technical expertise with leadership capability.

• Significant experience handling Marine Liability claims within the London Market
• A proven track record managing high-value, complex, international, and multi-party claims
• Previous leadership experience, or a clear ability and desire to lead and develop a team
• Strong knowledge of Lloyd's and Company Market claims processes
• Experience managing delegated claims arrangements and external vendorsExcellent broker relationship management and stakeholder engagement skills
• Strong analytical skills with the ability to interpret and present claims data and trends
• Experience using ECF and/or CLASS, alongside strong Microsoft Office skills

Why Apply

Newly created leadership opportunity with genuine influence across the business.

• Manage a talented team while maintaining involvement in technically challenging claims
• Work closely with underwriting and senior leadership to shape business strategy
• Exposure to a diverse portfolio of international Marine Liability claims
• Supportive and collaborative culture focused on professional development
• Flexible and hybrid working environment

If you're looking to take the next step in your Marine Claims career and want a role that combines leadership, technical excellence, and strategic input, we'd love to hear from you.