Assistant Aftersales Manager

Assistant Aftersales Manager opportunity in Birmingham

• Contract: Permanent, Full-Time (42.5 hours per week)
• Salary: From £16.12 per hour plus performance bonus, 33 days holiday, life assurance, pension and additional benefits.

We are seeking an experienced Assistant Aftersales Manager to join a busy and customer-focused automotive dealership. This is an excellent opportunity for a motivated leader with strong operational and customer service skills who is looking to further develop their career within a successful and growing business.

Working closely with senior management, you will support the day-to-day operation of the Aftersales Department, ensuring exceptional customer service standards, strong team performance, and efficient departmental operations.

Key Responsibilities as a Assistant Aftersales Manager:

• Support the effective management of the dealership Aftersales function.
• Assist in overseeing service department operations to maximise efficiency and profitability.
• Lead, motivate and develop team members to achieve departmental and business objectives.
• Deliver an outstanding customer experience and ensure customer concerns are resolved professionally and promptly.
• Build long-term customer relationships through excellent service and communication.
• Anticipate customer needs and proactively identify solutions.
• Ensure all available resources are utilised effectively to support business performance.
• Provide guidance and support to colleagues through your technical knowledge and experience.
• Identify opportunities to improve processes, increase quality, and reduce inefficiencies.
• Maintain high standards of professionalism, compliance, and customer care.
• Previous experience in an Assistant Aftersales Manager, Service Manager, Workshop Controller, or similar leadership role within a franchised automotive dealership.
• Strong knowledge of Aftersales operations and service department processes.
• A proven track record of delivering excellent customer service and achieving operational targets.
• Strong leadership, organisational, and communication skills.
• The ability to perform effectively in a fast-paced, commercially driven environment.
• Proficiency in Microsoft Outlook, Excel, and Word.
• A full UK driving licence with fewer than 9 penalty points.
• The legal right to work in the UK.

Benefits for the Assistant Aftersales Manager:

• Competitive salary and bonus package.
• 33 days annual leave including bank holidays.
• Annual leave purchase and sell scheme.
• Pension scheme and life assurance.
• Employee vehicle purchase programme.
• Discounts on servicing, repairs and parts.
• Cycle to Work scheme.
• Employee discount platform.
• One paid volunteering day each year.
• Ongoing training and professional development.
• Clear career progression opportunities.
• Comprehensive induction and onboarding programme.