Assistant Accommodation Manager

Compensation: £16,000 per annum

Weekly Hours: 24

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Job Summary

Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.

Job Duties

• Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
• Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
• Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
• Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
• Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
• Assist the Accommodation Manager in supporting and training the cleaning team to meet the company's high standards.
• Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
• Ensure the cleaning team complies with the company's Health & Safety standards, including COSHH training (for internal cleaning teams).
• Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
• Complete all relevant paperwork in accordance with company operating standards and legal requirements.
• Manage the key process, ensuring keys are always safeguarded and accounted for.
• Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
• Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
• Ensure that any missing inventory items are replaced prior to guest check-in.
• Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well organised in compliance with Health & Safety regulations.

Requirements

• Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
• Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
• Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
• Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company's standards.
• Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
• Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits

• Generous discount on holidays across our parks
• Discount at all restaurants in park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.