Area Support Manager

Aspens Services is a market leading contract caterer specialising in school food. We don't just serve meals-we create fantastic food experiences that fuel young minds! By blending deep knowledge of the education sector with the latest high street food trends, we encourage creativity and excitement in every kitchen. Our commitment to quality care for both clients and children has fueled rapid growth, and we are looking for passionate people to join our journey.

The role

As our Area Support Manager, you will oversee a portfolio of Primary and Secondary school contracts, leading our kitchen teams to deliver an exceptional food operation that consistently exceeds client expectations. Reporting to the Operations Manager, your success is measured by the quality, consistency, and retention of our business.

Position details

• 40 hours per week
• 39 weeks per year
• £35,000 per annum plus company car or car allowance

Your responsibilities will include:

• Client Relationship Management: Build and nurture strong, trusting working relationships with both new and existing clients, delivering exceptional customer service that ensures long term retention.
• Business Growth: Play a key part in strategic expansion by supporting the creation and delivery of sales presentations and assisting in smooth new contract mobilisations.
• Training & Development: Ensure all teams are fully trained and compliant, proactively identifying and addressing any training gaps to elevate skills.
• Quality Assurance: Conduct regular unit audits and maintain strict adherence to company systems, procedures, and legislation.
• Strategic Support: Assist the Operations Manager in executing action plans to guarantee a consistently high quality, service led operation.

About you

• You are a proven leader from the hospitality or contract catering sector, ready for a new challenge.
• You excel at supporting, coaching, and developing teams, instilling a shared passion for meeting high standards and excellent service levels at all times.
• You possess excellent communication skills that allow you to confidently lead client meetings, expertly manage expectations, and quickly overcome challenges.
• You are equally service focused and process led, ensuring standards, procedures, and systems are rigorously followed and maintained.
• You thrive working under your own initiative, have excellent computer skills, and possess a relentless desire to learn and achieve.

Benefits

• Enhance Parental Leave
• Saving schemes and financial benefits
• The change to spend your birthday doing something special for you instead of working!

Additional information

Please note, we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company.