Area Support Manager

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Area Support Manager Location

Southern Central region (Oxfordshire, Berkshire, Hampshire, Dorset)

Reporting To

Account Manager/Regional Account Director

Main Purpose of Job

The Area Support Manager reports to the Area General Manager and is responsible for implementing and monitoring all aspects of cleaning works to ensure works are carried out in a timely manner and to the required standards as directed by the Area Manager and in accordance with the contract specification.

Assisting with the planning, organising, and directing of the operational resources within the Southern Central Region in order to provide customer service and operational efficiency in line with contract requirements

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Key Responsibilities

• To visit customer sites/potential sites on a weekly or by schedule ensuring that the following standards are managed and maintained.

• Ensure all operatives are properly inducted to each site they may be working upon.

• Ensure that staffs are briefed daily on their tasks, carrying out site specific risk assessments and that they each have the necessary tools, equipment and PPE to perform the tasks in accordance with company procedures and Health and Safety guidelines.

• Lead your team ensuring they remain motivated, continuously developed and appraised a minimum of once per annual, in order to achieve customer satisfaction and Company objectives.

• To identify and report through our electronic reporting tool 'Chase', any improvements to service, quality and operational efficiency.

• To provide guidance, advice and direction to resolve any on site issue and satisfy customer requirements.

• To take responsibility for and prioritise escalations, complaints and expressions of dissatisfaction to resolve in a timely and professional manner and within specified and agreed parameters, this may include escalating any specific issues to your Area Manager within 24hrs.

• Advise management of all changes within each contract affecting the scope of housekeeping requirements.

• Support Area Manager with Health and Safety related matters, carry out risk assessments and investigate all incidents and accidents occurring within the Area.

• Support Area Manager with the selection and recruitment of staff, this may include interviewing.

• Ensure that standards are consistently achieved, maintained and reported through regular audit's completed with customer, through our electronic reporting tool 'Chase'.

• To cover operatives or arrange cover during absence and holidays.

• Support Manager to ensure that all payroll records and managed effectively ensuring minimum disruption to payroll; this includes overseeing and ensuring compliance with our bio metrics electronic time and attendance system if implemented on each respective site.

• Assist the Area Manager in ordering any consumables through company process, ensuring that all consumable levels are consistent.

• Assist with quotations by visiting sites and feeding back information to the Contract Manager

• To develop and maintain a professional and proactive business relationship with client representatives

• To conduct or perform any reasonable management or client request.

Qualifications

• Ideally BICS trained

• A sound appreciation of the requirements of Health & Safety and associated legislation

• Full UK driving license.

Experiences

• Previous experience within a similar environment

Skills

• Ability to manage all aspects of a people-based service business

• Good level of verbal and written skills

• Ability to work under pressure and achieve tight deadlines

• Good level of organizational skills

• Proven ability to recruit, manage, motivate train and lead a team of people

• Ability to communicate and work effectively with customers, employees and teams at all levels

Role Requirements

• Have the right to work in the UK

• DBS check is required

• Full UK driving licence.

Hours and Salary

• Monday to Friday however, hours will be dependent upon operational need.

• 40 hours per week

• Salary dependent on experience

Benefits

• Holiday Entitlement 25 days + 8 B/Holidays

• Company Van & Fuel card

Location

Covering sites situated in the Southern Central Region