Area Manager - Retail

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more! We are currently recruiting for an Area Manager on a permanent, full-time basis to cover the following locations: Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW. This is a Monday-Friday role working 7 hours per day. You will be required to travel around numerous different stores within your area, so please ensure you have access to your own vehicle and a full driving licence.

Responsibilities

• To drive sales through consistently high visual merchandising & operational standards
• To develop & maintain a highly capable team - providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
• To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.
• To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field
• Monitors in-store standards, sharing best practice amongst the TLs raising the bar on area performance.
• Manages escalated host concerns around quality & standards, resolving these within agreed parameters.
• Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.
• Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.
• Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
• Recognises & celebrates great performance.
• Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.
• Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.
• Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.
• Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
• Works under the direction of the Operations Manager to shape & deliver communication & training.

Requirements

• Expert in field operations, achieving high standards in their current role.
• Supervisory experience
• Strong communication skills - confident with delivering training.
• Able to use own initiative to plan their time.
• Competent with technology
• Confident & positive with good interpersonal skills
• Proven work experience in retail
• Fashion trend aware