Ardbeg House Food & Beverage Supervisor

As part of LVMH / Moët Hennessy, The Glenmorangie Company crafts, distributes and markets two of Scotland's most acclaimed single malt whiskies. Glenmorangie is famed as the leading Highland single malt, renowned for its smooth, complex, and accessible taste, its mastery of wood in cask maturation, and its industry leading whisky innovation. Ardbeg is the ultimate Islay whisky and the smokiest of all Scotland's Single Malts - and is also famed for its unorthodox, envied, and untamed brand.

Ardbeg House on the beautiful Scottish island of Islay, is seeking a dedicated Food and Beveridge Supervisor to supervise all food and beverage operations within the House, ensuring all aspects of the guest experience is delivered in line with the brand and to a luxury level. Coach and mentor the teams to improve performance, brand engagement and ensure all guests have an exceptional experience. Ensure budgetary revenue targets
and costs are met.

Job responsibilities

• Passionately advocate and act as an ambassador for the Ardbeg brand.
• Assist and support other operational teams as required.
• Educate guests on what the House/local area has to offer and arrange any booking requests accordingly.
• Lead meal service periods to ensure that quality of service delivery is at the expected level.
• Manage customer flow to ensure that both service delivery and revenue targets are met.
• Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
• Maintain strong working knowledge of company products and services and offers support and information to team members on food & whisky.
• Work with Hotel and Comms team to effectively plan for VIP and special events.
• Take operational responsibility for F&B delivery during events.
• Trains team members in company standards, Hotel operations, and job duties.
• Ensure that checklists are completed for appropriate shift pattern (opening or closing).
• Ensure all Health & Safety policies and procedures for the Ardbeg House are understood and adhered to.

Profile

Professional/Technical Experience:

• Experienced in operating in busy operational environment
• Luxury Hospitality experience
• Experienced in operating when precision and detail
  
• Experienced in offering a high level of customer service
  
• Experienced in telephone sales
  
• Needs to be able to show situational management skills - ability to deal with paying
  public through to MH VIPS, often at the same time
• Good sense of humour - needs to reflect the brand through their tone of voice
  
• Effective team management
• Proactively offers solutions to challenges
• Ability to connect easily with people
  

Additional information

About us:

At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.

Applications will close on Friday 27th June 2025.

Please submit a CV and Covering Letter, stating your desired salary, notice period, and whether you wish to apply through the Disability Confident Scheme.

Package: Competitive salary and benefits package.

NOTE: Only candidates with a suitable profile will be contacted for further discussions about the position.

Unsolicited introductions from employment agencies will not be accepted.

Glenmorangie single malt whisky has been produced in the Scottish Highlands since 1843, when farmer William Matheson and his wife Anne followed their dreams and founded the Glenmorangie Distillery. Considered a pioneer in its field, the Scottish Distillery has become famous for combining tradition and innovation to create the most delicious whiskies. To achieve this, Glenmorangie single malt whisky is created by the people of Tain with a unique distillation process that uses the tallest stills in Scotland. Expertly matured in only the finest oak casks, the resulting single malt is testament to the savoir-faire that has been passed down from generation to generation by a team of expert craftsmen and women.

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