Apprentice Talent Engagement Coordinator

Apprentice Talent Engagement Coordinator

Location: Luton / Hybrid (occasional travel)
Salary: £25,000
Apprenticeship: Customer Service Specialist
Contract: Permanent

About the role

This apprenticeship is an excellent starting point for anyone interested in people, communication and a future career in Talent, Recruitment, HR or Customer Experience.

You will join our Talent Engagement team, supporting candidates and contractors throughout their journey. From onboarding and first-day readiness to ongoing engagement once in role, the team ensures people feel supported, informed and valued. No previous experience is required as full training is provided.

Key responsibilities

• Responding to candidate and contractor queries via email, phone and internal systems
• Supporting onboarding checks, documentation and first-day preparation
• Taking part in engagement and keep-in-touch activities
• Collecting feedback and insight to improve our service
• Working closely with recruitment, onboarding and client teams
• Learning how to prioritise queries and resolve issues effectively

This is a development-focused role and full support will be provided.

What you will learn

• Professional communication and customer service
• Organisation, planning and problem-solving
• Working with data and systems
• Understanding recruitment and talent engagement
• Supporting people through change and new starts

Why this role matters

Your work directly impacts how people experience their role and employer. Well-supported candidates are more confident, prepared and likely to succeed.

Future opportunities

This apprenticeship can lead to roles in Talent Engagement, Recruitment, HR, People or Customer Experience, and Business Support including Compliance and Payroll.

About you

We are looking for someone who is friendly, organised, adaptable and keen to learn. You should be comfortable communicating by phone and email. Customer-facing experience is helpful but not essential.

Security clearance

This role requires security clearance due to the government-aligned environment. Full guidance and support will be provided. Clearance must be completed before starting.

What we offer

• £25,000 salary
• Fully funded apprenticeship
• Supportive team and structured development
• Hybrid working where applicable
• Clear progression pathways

Apply now to start building your career in Talent Engagement.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

We are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.