AppOps Support Specialist

Role Overview

Planet is looking for an enthusiastic AppOps Engineer to join its dynamic team. The successful candidate will play a vital role in maintaining the health and operational integrity of Planet's systems by monitoring their availability and performance in real-time.

Responsibilities

• Monitor critical systems within Planet's payment, hospitality, and retail services, ensuring production availability and stability through proactive real time monitoring.
• Work in rotational shifts to provide 24/7 support, maintaining the highest level of service.
• Maintain the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems.
• Identify,escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end users and business operations.
• Collaborate with cross functional teams to implement preventive measures that reduce the risk of service disruptions.
• Document,track, and manage issues, resolutions, and workarounds using the support ticketing system.
• Propose enhancements to improve the overall quality of Planet's production services.
• Participate in shift handovers and maintain seamless communication between team members across shifts.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Preferred experience in Technical Support, Service Delivery, or a similar role.
• Good problem solving abilities and the capacity to make informed decisions under pressure.
• Ability to thrive in a fast paced environment and manage multiple tasks simultaneously.
• Experience in application support of applications running on Windows or Linux and technologies such as Tomcat, IIS, SFTP solutions such as Globalscape, and F5 load balancers.
• Experience with monitoring tools such as Coralogix, DataDog, Netreo, and SolarWinds (beneficial).
• Familiarity with Jira or similar ticketing systems.
• Experience administering Active Directory (DNS, DHCP, Group Policy) is a plus.
• Knowledge of payment systems and financial applications is an advantage.
• Willingness to work rotational shifts, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Outstanding written and verbal reporting abilities.

Equal Opportunity Employer

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.