Appointments Officer, Band 3

£24,937.00 to £26,598.00 per year, £24937.00 - £26598.00 a year

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

22/02/2026

• Communicate with patients/relatives over the telephone, booking patients into appointment slots, make changes to their existing appointment if required or cancel and reschedule their appointment as requested.
• Monitoring the progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
• To action appointment re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants/radiographers where capacity problems exist.
• Making judgements and decisions to achieve a balance between clinical priorities and wait time targets. To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
• Ability to work within the booking office guidelines and procedures protocols, observing patient confidentiality and security of data.
• Prioritising daily tasks to achieve set timescales.
• To ensure accurate and timely data collection.
• Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
• A supportive team member, able to train new team members and offer on-going support and advice.