Application Support Team Lead

Application Support Team Leader

Brussels (Hybrid)

We are looking for an experienced and motivated Application Support Team Leader to join our prestigious client in Brussels.

If you are passionate about delivering high-quality application support, leading skilled professionals, and ensuring operational excellence, this is the opportunity to step into a critical role within a collaborative, forward-thinking environment.

Your Role and Responsibilities

As the Application Support Team Leader, you will:

• Guide and support a dedicated team of application specialists.
• Act as a liaison with internal and external stakeholders to ensure timely communication and issue resolution.
• Coordinate activities across multiple subservices in partnership with the Service Delivery Manager.
• Lead second-line functional support for financial reimbursement systems, including incident investigation and analysis.
• Maintain best practices in incident management, documentation, and knowledge sharing.
• Oversee the onboarding and development of new team members, fostering a strong team culture.
• Utilize ServiceNow and other tools to manage service requests and follow-up actions.

Required Skills

• Demonstrable application support experience and at least 3 years of experience with SQL and PL/SQL.
• Proven experience leading a support or technical team.
• Proficiency with Oracle SQL Developer.
• Knowledge of ITIL frameworks and experience using ServiceNow.
• Excellent communication skills in English.
• Strong organisational and analytical abilities.
• Comfortable working independently in an international, fast-paced setting.

Nice-to-Have Skills:

• Oracle certification (Database or Application Support).
• Familiarity with Unix/Linux environments.
• Experience with XML, APIs, and tools like Postman.