Application Support Specialist

Application Support Specialist

• Bournemouth with hybrid working options
• Salary circa £40,000 - £45,000
• Application Support, QA Test, Software Delivery

An exciting opportunity has arisen for an Application Support Specialist to join a growing technology-focused team. This role is ideal for someone with a strong background in software testing, application support and problem solving who enjoys working in a collaborative and fast-paced environment.

Key Responsibilities

• Support and maintain business-critical web applications
• Perform manual testing of applications using test cases and checklists
• Log, track, and manage software defects through to resolution
• Assist with troubleshooting and issue investigation
• Produce and maintain technical documentation
• Work closely with internal teams to improve system performance and user experience
• Support continuous improvement initiatives and contribute to process enhancements

Essential Skills & Experience

• 2 years' commercial software QA experience within a web-based environment
• 2 years' experience in manual application testing
• Experience with defect tracking and bug management processes
• Strong technical documentation skills with excellent written English
• Good working knowledge of:
• Microsoft Excel (including formulas, pivot tables, and charts)
• Microsoft Word
• Microsoft PowerPoint
• Strong attention to detail and analytical thinking
• Excellent problem-solving abilities
• Effective time management and prioritisation skills
• Strong written and verbal communication skills
• Ability to learn quickly and adapt to changing priorities

Desirable Skills

Experience or knowledge in any of the following would be advantageous:

• Power BI
• API testing
• Automated testing
• SQL
• Business analysis and workflow/process design
• Data analysis
• Project management
• End-user training
• Development methodologies and tools including:
• DevOps
• Scrum
• Lean Thinking

Personal Attributes

• Proactive and organised approach
• Ability to work independently and as part of a team
• Strong communication and stakeholder engagement skills
• Enthusiastic with a willingness to develop new skills
• Able to manage multiple priorities effectively

If you would like to join a supportive and collaborative team with exposure to a variety of technologies, career development and learning opportunities please give me a call on or email