Application Support Manager (Security Clearance)

Application Support Manager (Security Clearance) Job Description

At CGI, we're shaping the future of critical national services through technology, innovation, and partnership. As an Application Support Manager, you'll lead a talented second line support team delivering robust, high performing applications for the Enhanced Live Medical Services (ELMS) programme-a key pillar in safeguarding the UK's national infrastructure. This role offers the opportunity to make a tangible difference every day, ensuring service reliability, optimising performance, and driving continuous improvement. You'll thrive in a collaborative, solution focused environment where ownership, creativity, and support empower you to deliver meaningful impact and shape the future of secure service delivery.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5 % + 3.5 % matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Onsite requirements in the Bridgend office.

Your future duties and responsibilities

• Lead and inspire: Manage and motivate a high-performing second-line application support team, promoting technical excellence and collaboration.
• Deliver and resolve: Oversee incident, problem, and service request resolution to maintain system stability and user satisfaction.
• Analyse and improve: Lead root cause analysis and implement continuous service improvements.
• Collaborate and communicate: Liaise with internal stakeholders, technical specialists, and external vendors to coordinate effective issue resolution.
• Monitor and report: Track service performance metrics and provide insightful reporting to senior leadership.
• Govern and comply: Ensure all activity aligns with governance, compliance, and security standards across the programme.

Required qualifications to be successful in this role

• Extensive experience leading 2nd line or application support teams.
• Strong technical background with hands on troubleshooting and analysis skills.
• Proven ability to manage major incidents and complex escalations.
• Deep understanding of ITIL-based service management principles.
• Strong stakeholder management and communication skills.
• Experience within secure, compliance driven, or critical service environments.
• Willingness to travel occasionally to Leatherhead, Reading, or Chippenham.

Skills

• Incident Management
• Leadership

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Reference: Click here to apply