Application Support Engineer

At Inetum you have space to grow and boost your talent!

We are looking for an Application Support Engineer to join a large, multinational banking environment. This role is part of the Client Delivery Project ecosystem, supporting critical banking applications across various business areas.

You will provide technical support, handle incidents, participate in changes and releases, and contribute to the continuous improvement of application ecosystems, including increasing automation through scripting and tools such as Ansible.

This is a hands on operational role requiring strong technical troubleshooting skills, solid knowledge of Linux environments, and the ability to work in a structured, process driven support model.

Main Responsibilities:

• Provide technical support for banking applications, managing incidents, problems, and changes.
• Handle tickets coming through Service Now, ensuring correct diagnosis, follow up, and resolution.
• Perform monitoring, log analysis, and root cause investigation.
• Execute and validate SQL scripts and support database related operations (Oracle/SQL).
• Contribute to releases, deployments, backups, and disaster recovery procedures.
• Produce clear documentation of fixes, workarounds, and standard operating procedures.
• Collaborate with development, infrastructure, and project teams to ensure application stability.
• Participate in rotational on call when required (varies by team).
• Support automation initiatives through scripting and Ansible playbooks.

Profile:

Strong experience with Unix/Linux (RedHat)

• File management
• Process management
• Troubleshooting

SQL/Oracle databases

• Running queries and scripts
• Understanding of relational structures

ServiceNow

• Incident/Change/Problem management workflows

Ansible

• Ability to run and understand playbooks

Other Technical Domains (highly valued):

• Understanding of application code flows (ability to read Java is a plus)
• Knowledge of infrastructure components (servers, networks, storage, etc.)
• Exposure to monitoring tools: Dynatrace/Autosys
• Knowledge of file transfer/messaging tools: Axway CFT/IBM MQ Series
• Ability to analyze logs and troubleshoot on distributed systems.

Language Skills:

• English (minimum B2 level is mandatory)

(Hybrid work, with 2/3 days of work in the office in LISBON per week)

Are you the one?!

Send your CV & Join our team!