Application Support Engineer

Application Support Engineer. 3

Location: Uxbridge (Hybrid 2 days per week)

Salary: To £44k + very strong benefits (22% pension, flex working, 35 hour week, up to 40 days holiday)

These roles are part of an exciting new Application Support Team that will provide Level 2 and Level 3 support for a range of software applications, ensuring their stability, security, and performance. The role also includes managing configuration changes, patching, and working closely with vendors and internal teams.

Key Responsibilities:

• Provide Level 2 and 3 support for application-related issues
• Implement configuration changes and application enhancements
• Perform regular patching to maintain security and performance
• Troubleshoot and resolve incidents efficiently
• Conduct security assessments and apply necessary controls
• Manage and prioritise support tickets, addressing critical issues promptly
• Collaborate with development teams on testing and deployment
• Maintain technical and user-facing documentation
• Represent business needs in technical sprints and planning activities
• Align IT services with business objectives through effective relationship management
• Communicate progress and escalate issues to relevant stakeholders
• Use data insights to inform and optimise application improvements
• Review systems and processes for continuous improvement
• Deliver user training to staff and students across all levels

With this being a new team we welcome applications from existing Application Support roles and those in 2nd line who have the ambition and passion to move into Application Support.

This is a great new team and a critical part of the new technology structure, with strong training and development opportunities and a great work life balance.

To apply please send your CV to the address provided.