Application Support Consultant

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Job Reference: HCC623212
Salary Range: £40,643 - £45,077 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Temporary (12 months)
Closing Date: 20 February 2026

Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

The Role:

We are looking for an Application Support Consultant to join our friendly, positive and supportive team. You will be working in a dynamic environment supporting business critical applications.

What you'll do:

• Incident Management and system configuration of MRI Education (Capita One) and Core+ (Youth Justice).
• Participate in projects to ensure delivery of agreed new business requirements.
• Application testing and coordination of customer user acceptance testing.
• Liaise with external suppliers.
• Build and maintain relationships with end users and product owners.
• Write and review procedures, project and technical documentation.
• Coordination of systems maintenance, patching and upgrades with other IT technical teams.
• Comply with change control procedures for application updates.
• Work out of hours, sometimes at short notice.

What we're looking for:

We welcome applicants with experience in IT Support, ideally including MRI Education (formerly Capita One) and/or TAGs Core+. This experience may have been gained in a formal support role or as an engaged end user seeking to progress into application support.

The successful candidate will demonstrate that they are pro active, positive and enthusiastic, particularly towards learning the role, with a flexible attitude and excellent interpersonal skills.

A background in IT with experience supporting and configuring business applications and knowledge of Children Service business processes is advantageous.

We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.

To find out more about what we can offer you in return, please see our benefits package.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

This role is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.