Application Management Associate - Back Office Support Analyst

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Application Management Associate - Back Office Support Analyst 29 Sept 2026

London, LND, GB, EC2M 2AT

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary The Associate will join the Capital Markets Back Office Application Management team, supporting a broad portfolio of business-critical applications used across settlements and operations, reconciliations, collateral, post-trade processing, regulatory reporting and Compliance.

The role provides hands-on application administration, production support and end-user assistance, including service monitoring, incident investigation, batch processing, change and release support, project transitions, vendor coordination and audit activities. The successful candidate will take ownership of assigned work, maintain accurate support documentation and contribute to cross-training, improved monitoring, automation and continuous service improvement.

The anticipated salary range for this role is £42,000 - £64,000, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Role Description Production Support and Service Delivery

• Provide day-to-day application and production support, including incident investigation, service requests, production checks, batch monitoring and user queries.
• Take ownership of assigned issues through investigation, communication, escalation, resolution and closure.
• Support major incidents by completing technical analysis, sharing clear updates and coordinating with relevant support teams and vendors.
• Contribute to root-cause analysis and the implementation of sustainable fixes for recurring issues.

Change, Release and Environment Support

• Follow incident, problem, change, release and service-management processes and maintain accurate records.
• Support changes and releases across production and lower environments, including testing, implementation, validation and post-change checks.
• Work with infrastructure, development, product and vendor teams to resolve issues and maintain stable platforms.
• Maintain application support procedures, knowledge articles, operational guides and application records.

Projects and Production Readiness

• Provide Application Management input to projects, upgrades and technical initiatives as assigned.
• Support the controlled transition of new or changed services into production, including documentation, monitoring, training, access, resilience and escalation arrangements.
• Highlight operational risks, support gaps, dependencies and capacity concerns to the Team Lead.

Governance, Risk and Resilience

• Support internal and external audit requests by gathering complete and accurate evidence within agreed timescales.
• Complete access reviews, control activities, remediation actions and other technology risk or compliance tasks.
• Participate in disaster recovery exercises, resilience testing and service continuity activities.
• Identify opportunities to improve monitoring, automate manual activities and standardise support processes.

Stakeholder and Vendor Engagement

• Build effective working relationships with Back Office business stakeholders, support teams, project teams and vendors.
• Coordinate vendor incidents, service requests and technical queries, tracking actions through to completion.
• Provide clear and timely updates on incidents, service risks, changes and assigned activities.

Team Contribution and Development

• Participate in the operational rota and planned out-of-hours activities as required.
• Share knowledge, contribute to cross-training and provide support to colleagues during periods of high demand.
• Manage personal priorities effectively and seek guidance where risk, urgency or competing demand requires escalation.

Knowledge, Skills, Experience

• Experience in Application Management, Production Support, technology operations or a comparable technical support environment.
• Understanding of incident, problem, change, release and service-management principles.
• Experience investigating application or production issues and working with technical teams to restore service.
• Understanding of batch processing, system interfaces, monitoring and operational controls.
• Ability to manage assigned work, follow procedures and escalation intelligence to find evidence and share solutions with key stakeholders.
• Clear written and verbal communication skills, with the ability to work effectively across business, technology and vendor teams.
• Strong analytical, problem-solving and organisational skills.
• Commitment to accurate documentation, knowledge sharing, continuous learning and service improvement.
• Willingness to participate in rota coverage and planned non-standard-hours support where required.
• Experience supporting Capital Markets, financial services or Back Office processes and applications.
• Knowledge of Operations, Middle Office, Reconciliations, collateral, post-trade processing, regulatory reporting or Compliance.
• Understanding of financial products and markets, including Fixed Income, Equities or Derivatives.
• Experience with Windows or Linux servers and working knowledge of MS SQL or Oracle SQL.
• Exposure to ServiceNow, JIRA, Confluence, AutoSys, Splunk or PowerShell.
• Experience supporting vendor engagement, audit activities, technology controls, disaster recovery or operational resilience.
• Experience supporting projects, application upgrades or the transition of services into production.

Relevant Application and Tool Exposure

• Business applications may include Gloss, IntelliMatch, Message Automation, S&P GRRS, DUCO, Suade, DTCC GTR, UnaVista and other Back Office platforms.
• Support tools may include AutoSys, Splunk, PowerShell, ServiceNow, JIRA, Confluence and Microsoft 365.

What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We'll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.

About SMBC A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate . click apply for full job details