Application & Business Training Officer

Our client, a global and fast-growing organisation operating at the heart of the technology and supply chain sector, is seeking an Application & Business Training Officer. Supporting businesses worldwide with critical products and solutions, this is an excellent opportunity for someone looking to build their career in training and business systems within a dynamic, evolving environment.

You'll play a key role in enabling employees to effectively use business applications and systems, helping drive adoption, improve efficiency, and support continuous operational improvement across the organisation.

This is a permanent position with a salary banding of £45,000 to £55,000 + excellent benefits. The organisation is based in Newbury, Berkshire, but the role can be offered on a hybrid or remote basis.

Key Responsibilities

Training Design & Development

• Create training manuals, user guides, and e-learning materials for business systems
• Develop engaging content for both new and existing applications

Delivery & Coaching

• Deliver in-person, virtual, and blended training sessions
• Provide coaching and support to individuals and teams

Process Optimisation Support

• Work with Operations teams to map and improve business processes
• Support implementation of process changes to drive efficiency

System Knowledge Maintenance

• Keep training materials up to date with system and process changes
• Ensure documentation reflects current best practice

Monitoring & Evaluation

• Assess user competency through feedback, QA, and assessments
• Identify skill gaps and provide targeted coaching

Stakeholder Management

• Partner with managers to identify training needs
• Report on training effectiveness and performance metrics

About You

• Experience in training, learning & development, or systems training roles
• Experience delivering training on business systems or applications
• Strong communication and presentation skills
• Ability to simplify complex processes and systems for users
• Organised, proactive, and detail-oriented
• Experience working with stakeholders across multiple functions

What's on Offer

• Salary of £45,000 - £55,000
• Hybrid or fully remote working options
• Opportunity to shape training programmes in a growing organisation
• Work closely with operational and technology teams
• Supportive, collaborative environment with strong career development