API Integrations Expert - Bilingual English and French

API Integrations Expert - Bilingual English and French

Start Date: 06/29/2026 - Training is 6 weeks on-site in the Dublin office. There is no PTO allowed during training. After training, your schedule may include weekends, holidays, and evenings.

Location: 124 St Stephen's Green, Dublin 2, D02 C628, Ireland. You will be expected to be in office 2 days a week, post training.

A day in the life

The API Integrations Expert is an Associate level, salaried position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Expert, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.

Responsibilities

• Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
• Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts.
• Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
• Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

Requirements

• Fluent / Bilingual in French and English
• 2+ years experience in Customer/Technical Support or a closely related field
• Previous experience working with API's and Integrations
• Excellent verbal and written communication skills
• Proficient in system troubleshooting and analysis
• Passion for customer and vendor support
• Ability to work scheduled shifts including day, evening, and weekends

Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.