APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team

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APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team

View more categories View less categories Sector: Health and Safety Contract Type: Permanent Hours: Full Time

Description

Responsibilities:

• Investigate claims with varying levels of severity.
• Analyze data from internal systems; propose remedial actions based on findings; complete investigation documentation.
• Manage assigned cases and close investigations ensuring quality and SLAs are met.
• Collaborate with business partners across DSP Management, Corporate ER, Legal, PR, 3rd Party Vendors, Audit, and Compliance teams.

About the team

The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team, handles initiatives addressing workplace escalations involving Amazon Partners and employees. Our team provides strategies to improve and ensure a positive experience for Drivers and DSP stakeholders, while safeguarding customer satisfaction.

The Investigations Manager will conduct critical incident investigations, develop and standardize internal processes, and promote fair treatment of Drivers and employees. You will handle reactive cases and contribute to proactive incident prevention.

Basic Qualifications

• Bachelor's Degree
• Fluent in English
• Experience with Excel, data analysis, and reporting
• Stakeholder management experience in medium to large organizations

Preferred Qualifications

• Additional EU languages or Arabic
• Project management experience
• Process improvement experience
• Experience in risk/incident management with simple to medium investigations
• SQL, scripting, or coding skills (a plus)

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