Anti-Social Behaviour Team Leader (6 Months temp)

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for an Ant Social Behaviour (ASB) Team Leader on a temporary basis to cover maternity leave. The cover is for six months, but there may be scope to extend.

As our ASB Team Leader, you will lead a team of dedicated ASB Officers to deliver a high performing, customer focused service. You'll oversee case management, provide expert guidance on complex issues, and work closely with partners and agencies to reduce ASB across the Borough. You'll also manage your own small caseload, ensuring that investigations, interventions, safeguarding responsibilities and enforcement actions are carried out effectively and in line with policy.

This is a dynamic and rewarding role where no two days are the same, and where your work will directly help improve the safety and wellbeing of our residents.

Responsibilities

• Lead, support and develop the ASB Officers to deliver excellent customer focused services.
• Manage complex and challenging ASB cases, ensuring legal processes and customer support are handled to best practice standards.
• Build and maintain strong partnerships with Police, Social Care, Health services and other agencies.
• Attend court to represent the Council professionally and accurately.
• Review and improve ASB processes, guidance and customer satisfaction measures.
• Provide training on ASB procedures across the organisation.
• Monitor performance, maintain accurate records, and prepare reports for senior managers.
• Ensure safeguarding concerns are identified and acted upon appropriately.
• Support other team leaders and services across other functions of the Landlord Services team as required.

Essential skills and Experience

• Significant experience in managing and resolving ASB within a local authority, social housing or a similar setting.
• Skills and experience in managing teams and performance.
• Confidence when working with conflict, disputes and complex situations.
• Extensive knowledge in ASB, crime, disorder and housing legislation.
• Strong communication skills and the ability to build relationships at all levels.
• Empathy, resilience and ability to make sound decisions under pressure.
• Strong IT skills, including Microsoft Office and housing management systems.
• A Level 4 qualification (or equivalent) with evidence of continuing professional development.
• Access to a motorised vehicle with a full driving licence.

Benefits

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CVs and do not keep CVs on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For any informal enquiries please contact Lydia McLeod.

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